Employee Experience

A lot of my knowledge in this space  is informed by my experience in starting a technology business and then subsequently working in the industry. My Birth of Enterprise Social adventure page capture’s a lot of that.

The social (and more recently, conversational) elements drive so much of what creates a great employee experience but there is much more.

A seminal piece I wrote captures much of the context of what drives employee experience: The Modern Organisation’s Hierarchy of Needs. It outlines many other factors.

I also see the customer experience as an extension of the employee experience because, “what happens inside is reflected outside”. And the connection needs to be managed which is not something many do (the doodle is a simple reflection of this view but there is much more in some of the posts below or this page where I’m following the trend).

That’s probably because Employee Experience is a fairly recent concept although it is gaining much ground. It combines many elements that have been a round a while and I have extensive experience supporting customers with. These form the focus of my specialisation and mentoring.

Recent posts touching on employee experience:

3 reasons retailers are leading at the intersection of employee and customer experience

This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the video from Samsung after which I have also added some additional thoughts: This is really inspiring and makes total sense. It’s well within the realm […]

Microsoft 365 customer questions – Future of Work Vision and Strategy

Question: We need to work on a Future of Work (FoW) Vision and Strategy, can you share a good framework for arriving at one and managing its implementation as well as Microsoft’s own Vision and Strategy for FoW? Answer: Now I cannot share what was provided for the second part of the question, but I […]

Microsoft 365 customer questions – Sales Productivity

I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly. This is part of a series of posts where I share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers […]

An employee experience update – thought leadership from Microsoft

Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought I would share.

Beyond onboarding – growth hacking adoption of your product with customers

NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and […]

Internal Communications is more important than ever but missing a trick

If you’ve been following anything I have written in the last few months around employee experience, you’ll see that it is equally as important and indeed crucial to customer experience but often lacks attention, although that is now changing. It’s similar to enterprise software which has often lagged behind end consumer software in terms of […]