A lot of my knowledge in this space is informed by my experience in starting a technology business and then subsequently working in the industry. My Birth of Enterprise Social adventure page capture’s a lot of that.
The social (and more recently, conversational) elements drive so much of what creates a great employee experience but there is much more.
A seminal piece I wrote captures much of the context of what drives employee experience: The Modern Organisation’s Hierarchy of Needs. It outlines many other factors.
I also see the customer experience as an extension of the employee experience because, “what happens inside is reflected outside”. And the connection needs to be managed which is not something many do (the doodle is a simple reflection of this view but there is much more in some of the posts below or this page where I’m following the trend).
That’s probably because Employee Experience is a fairly recent concept although it is gaining much ground. It combines many elements that have been a round a while and I have extensive experience supporting customers with. These form the focus of my specialisation and mentoring.
- Community and Culture
- Connection with Customer Experience
- Creativity and Innovation (including business model innovation)