A lot of my knowledge in this space is informed by my experience in starting a technology business and then subsequently working in the industry. My Birth of Enterprise Social adventure page capture’s a lot of that.
The social (and more recently, conversational) elements drive so much of what creates a great employee experience but there is much more.
A seminal piece I wrote captures much of the context of what drives employee experience: The Modern Organisation’s Hierarchy of Needs. It outlines many other factors.
I also see the customer experience as an extension of the employee experience because, “what happens inside is reflected outside”. And the connection needs to be managed which is not something many do (the doodle is a simple reflection of this view but there is much more in some of the posts below or this page where I’m following the trend).
That’s probably because Employee Experience is a fairly recent concept although it is gaining much ground. It combines many elements that have been a round a while and I have extensive experience supporting customers with. These form the focus of my specialisation and mentoring.
- Community and Culture
- Connection with Customer Experience
- Creativity and Innovation (including business model innovation)
Recent posts touching on employee experience:
NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and […]
If you’ve been following anything I have written in the last few months around employee experience, you’ll see that it is equally as important and indeed crucial to customer experience but often lacks attention, although that is now changing. It’s similar to enterprise software which has often lagged behind end consumer software in terms of […]
By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With the pandemic its been all remote/virtual. Now many are coming to the conclusion that a balance is best, in other words, hybrid work. While the […]
Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space lie. This post is intended to dig a little deeper on the subject. Check out the diagram which captures a little more detail than I’ve […]
Sources Harvard Business Review: The Key to Happy Customers? Happy EmployeesJosh Bersin: The Massive Market Impact of Microsoft VivaGoogle Trends More here