Employee Experience

A lot of my knowledge in this space  is informed by my experience in starting a technology business and then subsequently working in the industry. My Birth of Enterprise Social adventure page capture’s a lot of that.

The social (and more recently, conversational) elements drive so much of what creates a great employee experience but there is much more.

A seminal piece I wrote captures much of the context of what drives employee experience: The Modern Organisation’s Hierarchy of Needs. It outlines many other factors.

I also see the customer experience as an extension of the employee experience because, “what happens inside is reflected outside”. And the connection needs to be managed which is not something many do (the doodle is a simple reflection of this view but there is much more in some of the posts below or this page where I’m following the trend).

That’s probably because Employee Experience is a fairly recent concept although it is gaining much ground. It combines many elements that have been a round a while and I have extensive experience supporting customers with. These form the focus of my specialisation and mentoring.

Recent posts touching on employee experience:

Internal Communications is more important than ever but missing a trick

If you’ve been following anything I have written in the last few months around employee experience, you’ll see that it is equally as important and indeed crucial to customer experience but often lacks attention, although that is now changing. It’s similar to enterprise software which has often lagged behind end consumer software in terms of […]

Why hybrid work is the new standard for productivity and sense making

By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With the pandemic its been all remote/virtual. Now many are coming to the conclusion that a balance is best, in other words, hybrid work. While the […]

The employee customer experience connection – fundamentals

Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space lie. This post is intended to dig a little deeper on the subject. Check out the diagram which captures a little more detail than I’ve […]

A synergy of forces shaping the future of work

Employee customer experience connection – infographic

Sources Harvard Business Review: The Key to Happy Customers? Happy EmployeesJosh Bersin: The Massive Market Impact of Microsoft VivaGoogle Trends More here

Employee Experience Platform – the birth of a category

This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a […]