Adventures inside Organisations and Mind

Adventures inside Organisations and Mind

Blog Archive

2023 • 2022 • 2021 • 2020 • 2019 • 2018 • 2017 • 2016 • 2015

2023 (31)

May 18th - Improbable possibilities and the joy of existence – a mindhack
May 13th - SenseMaking from the Web
May 12th - How sales is transforming in an age of artificial intelligence
May 4th - Features that delight – AI for better sales productivity – notes
April 29th - SenseMaking from the Web
April 27th - The creative and buying process for artwork on this site
April 26th - When life and the Bots beat down – Art
April 15th - SenseMaking from the Web
April 14th - Making sense of SenseMaking – the AI version
April 8th - Thoughts on thought rockets
April 2nd - SenseMaking from the Web
April 1st - Sales was ripe for disruption and then along came AI
March 18th - SenseMaking from the Web
March 17th - Dinosaurs can dance – the Microsoft story
March 11th - Poll of Life – where do you stand
March 9th - When all about is a sea of artificially intelligent content
March 4th - SenseMaking from the Web
March 3rd - Microsoft 365 customer questions – OpenAI strategy and roadmap
February 25th - What employee experience can learn from customer success
February 18th - Features that delight with ChatGPT Outlook Edge Bing
February 11th - SenseMaking from the Web
February 9th - Real-World Applications of Generative AI – Sales
February 4th - Battle of the design tools – Canva vs Microsoft Designer
February 2nd - Microsoft and the employee experience journey matrix
January 28th - SenseMaking from the Web
January 24th - Could blogging get a new lease of life with generative AI tools
January 21st - SenseMaking from the Web
January 20th - Digital Transformation and the human wall of resistance
January 13th - Sense Making with ChatGPT – Office vs Remote Work
January 7th - SenseMaking from the Web – bumper holiday edition
January 5th - Communicating for Impact in 2023

2022 (85)

December 17th - SenseMaking from the Web
December 16th - Collaboration doesn’t happen in a vacuum – be intentional and contribute
December 8th - The Employee Experience Journey Matrix
December 3rd - SenseMaking from the Web
November 26th - Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
November 18th - Microsoft 365 customer questions – Teams top tips
November 13th - SenseMaking from the Web
November 12th - Cutting bureaucracy – 5 ways to sharpen your scissors
November 6th - Stop waiting for the permission bus
November 2nd - Microsoft 365 customer questions – Viva Amplify boosting internal comms
October 29th - SenseMaking from the Web
October 27th - Features that delight – delayed receipt and sending of messages
October 16th - SenseMaking from the Web
October 15th - Why do we work if not for meaning
October 9th - SenseMaking from the Web
October 8th - Launching a business in a recession – 4 of 4 – Selling
October 1st - Unlocking Potential
September 28th - The Business Impact of Employee Experience on Customer Experience
September 25th - SenseMaking from the Web
September 23rd - Microsoft Viva keeps growing – roundup of latest announcements
September 18th - Launching a business in a recession – 3 of 4 – Pre-Launch
September 15th - Framing your customer success efforts for success
September 10th - SenseMaking from the Web
September 9th - Why globalisation is still important despite headwinds and here is how to leverage it
August 27th - SenseMaking from the Web
August 25th - Content automation and Microsoft’s new OneNote Dictation tool
August 20th - Choose carefully how you spend your time
August 18th - Launching a business in a recession – 2 of 4 – Branding
August 13th - SenseMaking from the Web
August 12th - Launching a business in a recession – 1 of 4 – Business Planning
August 7th - SenseMaking from the Web
August 6th - Microsoft Viva Guide – A Catalogue of Scenarios
July 30th - A jobs to be done primer to transform your innovation thinking
July 28th - The rental mindset and path to freedom
July 23rd - SenseMaking from the Web
July 21st - Infinite experience at the intersection of employee and customer
July 16th - Power Automate your content curation for WordPress
July 16th - SenseMaking from the Web
July 15th - At the intersection of inner and outer worlds – the individual and company
July 5th - How Artificial Intelligence is Changing Marketing Forever
July 2nd - Upgrade your mental operating system
June 29th - How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes
June 25th - Microsoft 365 customer questions – Teams chat pop out for improved collaboration
June 23rd - Sense Making from the web
June 18th - Microsoft Viva goes vertical – sales productivity module announced
June 16th - Features that Delight – Outlook Calendar Board
June 11th - The SenseMaking Funnel
June 9th - Employee Experience platform offering grows with new Microsoft Viva modules
June 4th - Managing innovation is a misnomer – better to prepare for serendipity
June 1st - Features that delight – mostly – chat to self
May 27th - The compelling reasons to find and trust your inner voice
May 21st - Product led growth should not ignore customer led growth
May 19th - OuterVentures and travel Apps
May 14th - Creativity Boosters to get you in the Flow – 4 of 4 – Nature
May 12th - Creativity Boosters to get you in the Flow – 3 of 4 – Meditation
May 8th - Creativity Boosters to get you in the Flow – 2 of 4 – Coffee
May 8th - Creativity Boosters to get you in the Flow – 1 of 4 – Music
May 1st - Features that delight and distress when switching tech tools
April 29th - The unbearable weight of doing
April 24th - Microsoft 365 customer questions – Power Platform and Teams Hackathon tips
April 23rd - Starting a business remote first – 10 priorities
April 17th - Microsoft 365 customer questions – what and why M365
April 13th - Finite creativity and the importance of time out
March 19th - Navigating the modern work landscape – impact and effort
March 17th - Content management with WordPress evolved – full site editing 1
March 13th - Starting out as a customer success manager – first 10 things to do
March 10th - Everything can change except values
March 5th - Microsoft Teams and CRM for Sales Productivity
March 3rd - Hackathons the MVP and lean startup
February 27th - Stages of consciousness and the immaturity of tyrants
February 24th - As we come out of the pandemic – what to take and what to leave
February 20th - The opportunity for inspiration is infinite
February 16th - Microsoft 365 customer questions – Service BOTs in Teams
February 13th - The employee customer experience connection – 6 reasons to focus
February 9th - 3 ways to automate WordPress and improve content creation
February 5th - Management under pressure – time for a rethink
February 2nd - Less sales people more info – B2B buyers have spoken
January 29th - Features that delight – reminders in context – Microsoft Teams
January 26th - How to overcome the innovation predicament – the term versus the spirit
January 22nd - Headspace review and other meditative musings
January 19th - Resilience is an attitude and other things you can control
January 15th - 3 reasons retailers are leading at the intersection of employee and customer experience
January 13th - Microsoft 365 customer questions – Future of Work Vision and Strategy
January 8th - Writing with intent – new directions for InnerVentures
January 7th - Making your personal goals stick in 2022

2021 (59)

December 20th - How to view the guides developed on this site – PDF
December 11th - 21 essentials for the digital enterprise in 2021
December 4th - Product led growth is not a panacea – it is a good start
November 27th - Microsoft 365 customer questions – Sales Productivity
November 20th - Productivity is not about place and balanced views are required
November 13th - How to run a Hackathon for Microsoft Teams and Power Platform
November 6th - Hyperconnected business and driving the next level of productivity with collaborative apps
October 30th - OuterVentures and the importance of diversity in experiences
October 22nd - Gartner survey of Board of Director intentions 2021 – Digital
October 16th - The Kool Aid Acid Test for Culture
October 2nd - An employee experience update – thought leadership from Microsoft
October 1st - A review of the new Microsoft Whiteboard
September 25th - Productivity – we have a problem
September 18th - Microsoft 365 customer questions – Viva Connections
September 12th - The ebb and flow of productivity at work
September 4th - Business Apps are Booming – Catch the Wave
August 28th - Minding the accelerating technology gap
August 21st - We Work Unbound – key concepts for a hybrid world
August 13th - Anatomy of clever marketing – Nespresso gets personal and location based
August 8th - Beyond onboarding – growth hacking adoption of your product with customers
July 31st - Overcoming challenges in an innovation imperative world – 2nd edition
July 25th - The post pandemic organisation’s hierarchy of needs
July 17th - Marketing sales and customer success for 360 degree effectiveness
July 13th - New Sketch Block for WordPress
July 10th - Jobs of the future will be what robots cannot do
July 4th - Innovation has never been more problematic or needed – 3 things you can do
June 26th - State of advertising and company customer interactions 2021
June 11th - Internal Communications is more important than ever but missing a trick
June 5th - Why hybrid work is the new standard for productivity and sense making
May 29th - The technology platform business we are all in
May 22nd - 5 ideas who’s time has come
May 16th - NFT – a foray
May 15th - MoodArt – Contrasts
May 15th - The tyranny of personality and the overcoming of it
May 8th - SenseMaking – The Customer Success Superpower
May 1st - Everyday Productivity with Microsoft 365
April 25th - Way of the minimalist for creative productivity
April 17th - The employee customer experience connection – fundamentals
April 9th - The Art of Optimism
April 3rd - Update on As a Service Trends
March 27th - The backlash to video calling and the alternatives
March 20th - Mood Music – The Infinite
March 20th - Signal for help – DanelDoodle for good
March 14th - State of a category – customer success 2021
March 11th - A year of tech in charts – pandemic edition
March 7th - Customer Success Operations – an excellent roundup
March 6th - Considering Microsoft Teams as a Platform – get started with App templates
February 28th - It’s only a matter of time until she blows
February 27th - In an age of machines human organisations matter – an ode to joy
February 20th - A synergy of forces shaping the future of work
February 17th - Accentures Technology Vision 2021
February 13th - Employee customer experience connection – infographic
February 7th - What hope, the individual, drowning in a deluge of content?
February 6th - Employee Experience Platform – the birth of a category
January 30th - Trending
January 16th - On Microsoft Teams and building digital ecosystems and platform businesses
January 9th - Tech trends of 2021 number 31
January 4th - MoodBoards – Agency
January 2nd - Welcome to the adventures

2020 (74)

December 31st - Thought Rocket: I tweet therefore I am
December 28th - 2020 in review
December 20th - Creativity in Adversity
December 12th - Customer success operations – some answers
December 5th - Slack acquisition – this feels personal
November 28th - How to measure value for customers
November 23rd - Why “asynchronous” working is the key to efficiency
November 22nd - Five steps to ensure success with organisational innovation
November 14th - Meeting Workflow for Virtual Work
November 7th - Microsoft leading the Future of Work
November 6th - On the value of innovation
October 31st - InnerVentures in a doodle
October 28th - Microsoft Teams as a Platform – the next frontier
October 25th - Another shift the pandemic has accelerated – enterprise sales
October 17th - The future of work needs better insights and the path is clear
October 10th - Has the consumer tail finally done wagging the enterprise dog?
October 3rd - Mindfulness in the enterprise – enlightenment attained
September 26th - Writing skills for remote asynchronous work and how you can master them
September 19th - Crisis renewal and the future of work
September 11th - Features that delight – congratulations Outlook
September 7th - Update on As a Service Trends
September 5th - Customer Success is not about tech or human touch but about the right touch
August 29th - Learn how to Innovate and Invest in your Future
August 21st - Content Marketing 2020 – six things that work
August 15th - The supremacy of business outcomes in a low code no code world
August 9th - Mental Workout
August 1st - DharmaHacking at its finest
July 31st - Data Doodle Excellence
July 31st - Startup innovation is alive and well in UK GOV
July 25th - Deciding on business outcomes with Microsoft three clouds
July 23rd - Hiking adventures to combat lockdown malaise
July 16th - The new customer success partnerships
July 11th - Metrics that matter in Customer Success
July 4th - Mood Music – Always Afternoon
July 4th - Two brains on “Everything as a Service” for the price of one
June 28th - Hacking humans – welcome to the new frontier
June 21st - Video Vibes – Perpetual Motion
June 21st - The power of yes and no
June 21st - MoodBoards – Kind of Composed
June 20th - The business of culture change in the tech industry
June 14th - As a Service trend research – customer solutions
June 12th - Pay attention, learn and love – a #blm statement
June 6th - Microsoft Teams in 5 – collaboration at the core
June 4th - Wise words – morning inspiration
May 30th - Video Vibes – Slo Mo
May 30th - As a Service trend research – products to services
May 25th - The reinvention of normal at work
May 24th - Video Vibes – Patterns
May 17th - Wise words – glittering end to the weekend
May 17th - The innovation train and how best to lubricate the collaboration tracks
May 10th - Trying too hard and the art of letting go
May 10th - Cure for Corona Blues
May 10th - Mood Music – Whimsical
May 8th - As a Service trend research – technology ecosystems
May 2nd - COVID-19 accelerates digital transformation
May 2nd - The hidden cost of complexity in enterprise software
April 29th - Subscription Model Success Factors
April 25th - Necessity drives digital transformation but who are the innovators
April 18th - How to make your activities pop in Microsoft Teams 💥
April 13th - Behaviours of the post modern organisation
April 5th - Balance customer success at scale with high touch when new demand spikes
March 29th - Cloudy with a chance of churn and how to retain your SaaS customers
March 24th - How to respond to global challenges mindfully and the 3 stakeholders in success
March 14th - Zen and the right view of cloud technologies
March 8th - Corona as a catalyst for teamwork customer success and AI
February 29th - Workplace collaboration has an outcomes challenge – get intentional to overcome it
February 22nd - For citizen development to work address innovation culture first
February 20th - 150 Million reasons the subscription economy is real
February 15th - Half life of information and necessary rate of learning
February 8th - Ways auto industry can transform with As a Service and employee experience
February 1st - Workplace collaboration on fire but distribution uneven
January 25th - Why selling productivity is hard and what to focus on instead
January 18th - The engine of the subscription economy
January 11th - The product customer success cycle

2019 (32)

December 22nd - Thought rocket: arc of change and bending reality
December 2nd - Microsoft Teams Live Events and the new channels of work
November 9th - Startup lessons for the workplace
October 27th - Tech Intensity and the Adaptive Organisation
October 12th - Customer Success Influencers
October 5th - A series on attitudes
October 5th - Customer Success outcomes and their causes
September 22nd - Update on As A Service Trends
August 18th - Effective Meetings and Collaboration at work and Microsoft Teams
August 9th - Homo Deus and the cosmic dance between humans, mind and machine
July 23rd - Favourite demos from Microsoft Ready and Inspire 2019
July 20th - Thought Rocket: State of Enterprise Collaboration
July 19th - Update on As a Service Trends
July 14th - The changing influence of culture and technology at work and the battle for the mind
July 7th - If music be the food of work play on
July 5th - Internet Trends and the impact on As a Service
June 30th - All great movements begin underground
June 30th - The end of ownership and the rise of usership
June 23rd - Fighting beaurocracy in Customer Success
June 22nd - Beyond Technology Adoption – Business Scenarios with Microsoft Teams
June 9th - Update on As a Service Trends
April 7th - Update on As a Service Trends
March 31st - Meaning and models as future work motivators
March 23rd - Thought Rocket: Anatomy of a Perfect Customer Success
March 10th - Adoption Hacks
March 2nd - Update on As a Service Trends
February 24th - Role of marketing in customer success
February 10th - Update on As a Service Trends
February 3rd - The role of innovation in customer success
February 3rd - Update on As a Service trends
January 20th - Playing your part in the machine of business is hard. Start with mindset.
January 13th - Considering buying a new technology platform, ask this about their customer success

2018 (19)

December 17th - Leading the right behaviours through metrics and new work models
December 8th - Thought Rocket: The Conversation is the Collaboration
December 4th - Thought Rocket: Persona’s and knowing your users
December 1st - What good data looks like
November 24th - What business are you in?
November 18th - State of Customer Success 2018
November 11th - Enabling Usage Insights for Office 365 Customers
November 4th - An explorers guide to the new era of work
October 27th - SaaS beyond Software – Automakers
October 27th - Agile in nature not just by name
October 21st - Role of Self Service in Customer Success
October 14th - Role of Sales in Customer Success and 6 rules to guide you
October 6th - Of hopes and dreams in organisational transformation
September 29th - New directions in content creation
September 23rd - How the specialist engages with work
September 11th - Why customer experience and success share the same roof
May 28th - The Customer Success Team Maturity Model
May 12th - The connected car vision is missing a few connections
January 21st - Role of purpose and intent in customer success

2017 (25)

December 5th - Measuring customer success one advocate at a time
November 14th - Why bad customer experience matters and Avis does not try harder
November 5th - 5 usage and adoption heuristics for customer success
October 22nd - Success Hacking
October 14th - Metrics that matter and the ideal customer success dashboard
September 23rd - The customer’s success is crucial to yours and begins with mindset
September 9th - The customer success and experience iceberg
September 7th - The Future of Customer Success is Not Human
July 22nd - Customer experience, the subscription economy and 10 ways success teams will make you win
May 28th - Innovation is the why, change is the how
May 22nd - State of Customer Success – Learnings from Pulse 2017
April 23rd - Role of the customer success manager
March 31st - Building user success managers
March 19th - Technology alone is not enough
March 10th - Notes for system design
February 28th - Creativity jumps in top ten skills 2020
February 21st - The battle for the self and the essence of being
February 17th - Kraft Heinz makes £112bn approach to Unilever
February 12th - The post robotic AI age and the role of creativity and innovation
February 4th - Round up of latest #innerventures trends
January 29th - Connecting customer advocates to drive product strategy and customer success
January 24th - Customer Success from the customer and vendor’s point of view
January 21st - The feature / function trap of enterprise technology adoption
January 14th - Lean startup methodology applied to successful enterprise technology adoption
January 7th - Enterprise technology adoption – Use cases are the currency of success

2016 (43)

December 30th - When corporate/startup innovation programs fail
December 15th - The state of startup / corporate collaboration 2016
December 12th - Launch like a boss – bringing consumer startup practice to your enterprise technology platform
December 7th - Creators win in digital age
November 23rd - After robots and AI – intellectual capitalism where creativity and imagination thrive
November 12th - Round up of latest #innerventures trends
November 7th - Scaling your customer success efforts online – a guide
October 16th - Can you outsource success?
July 30th - Round up of latest #innerventures trends
July 28th - Digital Marketing Innovation Framework
July 8th - Five paradoxes to navigate when trying to reinvent your business
July 3rd - Product review of Spire-a Quantified Self Device which measures breath to increase mindfulness
June 16th - Review of Jiyo-a Wellness Wellbeing Mobile App by Deepak Chopra
June 6th - Find and share your gift by working out loud #wolweek 2016
June 3rd - The slide in Mary Meeker’s 2016 internet trends report that shows incumbents’ interest in startup innovation
May 31st - Making sense of sensemaking
May 31st - Intrapreneur’s Playbook: Why dissent is good for your organisation and 10 ways to foment disruption
May 29th - The Modern Organisation’s Hierarchy of Needs
May 25th - How to communicate and get what you need from decision makers
May 23rd - What tools for the quantified self of the mind?
May 23rd - Meditate and measure your Brainwaves: Review of Neurosky MindWave
May 22nd - Why leaders of digital initiatives inside organisations need to think like start-ups
May 22nd - Welcome and pointers
May 20th - Dharma Hacker – An Overview
May 13th - Working in a networked world – 10 rules to guide you
May 13th - Round up of latest #innerventures trends
May 8th - Entrepreneurial management over traditional management in highly uncertain times
April 27th - Mondo growth hack strategy is simple and effective
April 24th - Round up of latest #innerventures trends
April 10th - Diary of an Accidental Intrapreneur
April 10th - Customer Success Management – Experience Hacking in the Subscription Age
April 10th - How old banks are learning from a new breed of tech start-ups
April 9th - Round up of latest #innerventures trends
March 24th - World’s biggest startup? Samsung to reform corporate culture
March 23rd - Jet Blue joins the corporates in the VC game
March 20th - What Big Companies Can Learn from the Success of the Unicorns
March 2nd - Round up of latest #intrapreneur trends
February 12th - Corporate Innovation Trends – Report from CB Insights
February 1st - More #intrapreneur trends being led by financial services
January 14th - Round up of latest #intrapreneur trends
January 12th - Academy for Corporate Entrepreneurship – awesome programs for the #intrapreneur
January 8th - How to think like a Startup
January 8th - Intrapreneurs matrix – a lens for breaking down activities

2015 (24)

December 14th - Before you build an innovation lab, answer these 6 questions
December 11th - Hackathons as a key intrapreneurial activity and route to innovation
December 4th - Round up of latest #intrapreneur trends
December 3rd - Can this strategy help large corporates/encumbents leapfrog nimble, disruptive startups?
December 3rd - After 17 Harvard case studies, Haier starts a fresh spin cycle
November 21st - Round up of latest #intrapreneur trends – Finservices continue to shine
November 9th - Creating Urgency around Corporate Innovation
October 31st - Taking a course on Startups…
October 31st - UBS open innovation challenge
October 30th - Intrapreneurs: The New Corporate Innovation Brokers
October 24th - Why banks need FinTech Hubs
October 19th - Here’s another company at the…
October 18th - Proposed outline for interviews
October 17th - Banks are smashing it in…
October 10th - Fresh thinking hot off the…
October 10th - Definitely one to add as…
October 5th - Why You Need Lunatics, Experts, and Connectors on Every Team
October 3rd - @intrapreneurtrends < woohooooo love it,…
October 3rd - How to start a startup
October 1st - 4 Tips for Launching Minimum Viable Products Inside Big Companies
September 30th - Workplace survey finds more than third consider themselves intrapreneurs
September 25th - Publishing in the conversations section of this site
September 25th - Bill Gross on the single biggest reason why startups succeed
September 1st - Kicking off my research with a bunch of articles and references I’ve found so far

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