Artificial Intelligence Is Coming for Human Creativity Posted on January 19. Animal behaviorists have already disputed the uniqueness of human cognitive ability. Another blow to our hubris is now posed […]
Read more
Digital Transformation and the human wall of resistance
This DanelDoodle is a play on an original Tom Gauld cartoon and I create it with the utmost respect for a master doodler and sense maker. His cartoon, which I […]
Read more
Sense Making with ChatGPT – Office vs Remote Work
A sense making session I recorded focused on the trade-offs between office and remote work for employer and employee. It makes use of good old fashioned human thinking (that’s moi […]
Read moreSenseMaking from the Web – bumper holiday edition
Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it […]
Read more
Communicating for Impact in 2023
A challenge for myself in 2023 is to communicate better so I put this guide together and am sharing it, if it helps others. I chose the story format which […]
Read moreSenseMaking from the Web
The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is […]
Read more
Collaboration doesn’t happen in a vacuum – be intentional and contribute
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, […]
Read more
The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
Read moreSenseMaking from the Web
How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic documents or withheld critical information […]
Read more
Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every day since I work supporting […]
Read more
When all about you are losing their heads
It seems as if the world is going mad (or I’m just reading too much news). Twit billionaires buying companies on a whim and then seemingly and wilfully destroying them […]
Read more
Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 […]
Read moreSenseMaking from the Web
3 science-backed ways to train your brain to have a growth mindset Posted on November 11. There’s a key link between helplessness and mastery, it’s worth figuring out. A growth […]
Read more
Cutting bureaucracy – 5 ways to sharpen your scissors
I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for doing it. It’s the bane […]
Read more
Stop waiting for the permission bus
I’ve made it analogous to waiting for a bus, this whole topic of permission, and how it pertains to work. What I mean is I often see teams or individuals […]
Read more