A challenge for myself in 2023 is to communicate better so I put this guide together and am sharing it, if it helps others. I chose the story format which […]
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SenseMaking from the Web
The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is […]
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Collaboration doesn’t happen in a vacuum – be intentional and contribute
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, […]
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
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How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic documents or withheld critical information […]
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Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every day since I work supporting […]
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Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 […]
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3 science-backed ways to train your brain to have a growth mindset Posted on November 11. There’s a key link between helplessness and mastery, it’s worth figuring out. A growth […]
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Cutting bureaucracy – 5 ways to sharpen your scissors
I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for doing it. It’s the bane […]
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Stop waiting for the permission bus
I’ve made it analogous to waiting for a bus, this whole topic of permission, and how it pertains to work. What I mean is I often see teams or individuals […]
Read moreMicrosoft 365 customer questions – Viva Amplify boosting internal comms
I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the […]
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The missing apex of Maslow’s hierarchy could save us all Posted on October 28. In his later years, psychologist Abraham Maslow added a new apex to the pyramid of human […]
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Features that delight – delayed receipt and sending of messages
I love some of the options we are given to skip receiving something or delay sending something. The benefits are many, chief amongst them that you have the time to […]
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Growth hacking is really just growth testing Posted on October 10. Who knew that “growth hacking,” a term coined in 2010 by Sean Ellis, the first marketer at Dropbox, would […]
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Why do we work if not for meaning
This is a gloss on an Annie Dillard piece when she was writing about writing. I read her classic book called The Writing Life not too long ago and this […]
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