Update on As a Service Trends
Nuggets from the last few weeks. If you have any similar announcements, reports or good articles, please share in a comment as I'm collecting them…
Thought Rocket: Anatomy of a Perfect Customer Success
I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and…
Continue reading → Thought Rocket: Anatomy of a Perfect Customer Success
Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed…
Update on As a Service Trends
As I think more about this whole space and track the developments in it with posts like this, I'm trying to envisage dynamics of the…
Role of marketing in customer success
I attended a customer success meetup last Friday which produced some excellent conversation. I've been thinking about the topic of this post for a while…
Update on As a Service Trends
When Ikea considers changing its business model then you know something is afoot. The big news this last week was Ikea thinking about making certain…
The role of innovation in customer success
Customer Success activities are maturing. I have been doing the job since at least 2012 and have seen the profession go through fundamental changes to…
Continue reading → The role of innovation in customer success
Update on As a Service trends
In my new eBook / trend report I will cover the As a Service trend (see point 9 here for more on that) and the…
Considering buying a new technology platform, ask this about their customer success
I’ve been on both the receiving and offering end of efforts so can speak to both. In the Software as a Service business especially, if…
What good data looks like
This last week I attended a meetup and workshop in London organised by Customer Success Network, a European based not-for-profit community for customer success managers. It…
