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Gartner survey of Board of Director intentions 2021 – Digital

Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, Europe and Asia-Pacific.

I’ve highlighted two of the stats that stood out for me in the infographic. But first, for the one, I had to try and figure out what the heck they meant by “attempted to alter their enterprise economic structure to a more digital economic architecture.” 

Gartner explained this meant boards were trying to accommodate digital investments by “changing their capital allocation and governance approaches.”

40% of respondents said they have already moved some digital business-related budgets to business functions, according to Gartner, as opposed to a more centralized tech or IT budget. 

One in every three told Gartner that they have also changed the metrics that are used in order to evaluate the returns coming from digital investments. 

So for me this is the first of the significant stats. It signifies that they want to put control of digital initiatives in the hands of those that control the commercial destiny and success of the firm, i.e. out of IT into business. This is not new but the percentage is striking and bodes really well. This is where digital initiatives should reside. Not that IT will no longer be involved, quite the contrary as you can read from the press release, but they will play a different and lesser role, as it should be.

The second stat around digital tech initiatives being the highest amongst 7 other strategic business initiatives is the other one that stood out. Again, as it should be. Why?

Because as Bain’s Technology Report 2021 puts it, if you think we’ve reached peak disruption and innovation, think again. This decade will see an explosion of new opportunities as cloud models evolve, AI blossoms, and every company puts technology at the heart of virtually everything they do. 

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A review of the new Microsoft Whiteboard

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Naturally I used Microsoft Whiteboard for the review itself. I then exported an image of it and that is what you see above. This is not so much a feature overview since you can find that all here: Welcome to the new Whiteboard! That was the announcement post from a few days ago. This is more about the drawing, writing and doodling capabilities of such a tool as I’m a massive fan – see my many DanelDoodle’s. For the record, these are the tools I use mostly on my iPad currently, as mentioned in the review: Paper and Procreate. As soon as the new Whiteboard becomes available on iOS, I’m going to try that and also in my next Microsoft Teams Meeting.

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Microsoft 365 customer questions – Viva Connections

I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers too. All questions and answers respect both sides sensitivities (some parts have been redacted) and the topic is covered in the post title. Answers in grey background starting with initial questions

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The ebb and flow of productivity at work

I was thinking the other day about the times when I’m most productive at work. So much has been written about the subject and I work at a company and in a role where it’s one of the key functions of my job, i.e. to make people more productive through technology. There are a gazillion sites and services out there on how to be more productive. I think a lot of them miss the point.

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Minding the accelerating technology gap

Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of initial technology adoption because now the assumption is all companies have to be using technology in some form or other to compete. The question is how well and how much are they keeping up.

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We Work Unbound – key concepts for a hybrid world

Working at Yammer back in the day (2012 onwards), we were at the forefront of some cutting edge work practices that had been brewing a while. The advent of social technologies of which Yammer was a latest iteration and that I had also previously been involved in (more here: birth of enterprise social) were driving these new practices. At the time we came up with a concept that could probably be called a precursor to hybrid work in that it made the most of social technologies that enabled remote work yet also included in person work. We used to hold frequent get togethers including customers, employees, leading outside thinkers, etc. There is still a Facebook group and LinkedIn group that are semi active for organising things. The manifesto which is the featured image for this post describes the concept at its core and below are some additional notes penned at the time. Sharing here for posterity.

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Overcoming challenges in an innovation imperative world – 2nd edition

Just a few weeks ago I highlighted how important innovation was and yet how disinterested everyone was in it: Innovation has never been more problematic or needed – 3 things you can do. I went on to suggest 3 ways in which you could address this challenge. Not more than a week later, this post came out on the World Economic Forum (WEF) site: Companies need innovation more than ever. Here’s how to measure it. It makes similar points that cover challenges and solutions. In my previous post I shared an example of a company tackling things the right way. In this post I’ll talk briefly about the WEF post and share another great example of a company doing things right.

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The post pandemic organisation’s hierarchy of needs

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This is a long overdue follow-up to a piece I doodled and wrote about way back in 2016: The Modern Organisation’s Hierarchy of Needs.

For two main reasons its due an update. The clue to the first is in the original title. Anything that lays claim to being modern needs a revisit at least every 5 years.

The second is the more important one in that the COVID-19 pandemic has had a profound effect on individuals and organisations since then and this requires the model to be revisited.

The pandemic has put pressure on organisations like never before and so it becomes even more important to hone your craft and perfect the way you actualise your business for continued survival. I would argue that Maslow’s Hierarchy of Needs continues to provide a sound basis for addressing the needs of an organisation (just as much as for an individual) and what to focus on for a healthy and successful business.

Some of the elements remain unchanged so I wont go into detail on those other than what you can read in the DanelDoodle – read the original post if you want to know more. Below is a little on what I think has changed in 5 or more years and since the pandemic hit us.

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Marketing sales and customer success for 360 degree effectiveness

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In line with the trend I’m watching and some recent work I’ve been doing working with colleagues in sales and marketing, I had some brief additional thoughts around this topic. More on the trend here: Customer Success Marketing and Scale.

These thoughts in the form of a DanelDoodle are a little heavier on the sales side. I do work very closely with sales people because I end up landing with what they have sold so it’s in my interest. I also want them to do a better job because ultimately, especially in SaaS businesses, its all interconnected. After I have done my job and they come back to renew or upsell the customer, they will expect that I have done the right thing to make that easier for them. So its a two way street.

I think the doodle is fairly self explanatory and I am using it to share my thoughts with colleagues on how we can work better together. Maybe its of use to you.

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Jobs of the future will be what robots cannot do

The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. I’ve just searched the site extensively to try and find it again but couldn’t. Good thing I downloaded a copy at the time and uploaded it to YouTube. I wanted to capture it as I recall it was not shareable. I have based a lot of my thinking on its prognostications since then. I first referenced it here: After robots and AI – intellectual capitalism where creativity and imagination thrive.

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Innovation has never been more problematic or needed – 3 things you can do

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Everyone wants innovation, no one wants to innovate. It’s similar to change. Therein may lie the rub. They are such broad terms, they may have lost their significance. But the problem goes beyond lack of interest, there is a lack of purpose or organisation/management, the pace of change, all and more contribute to this situation. Call it innovation fatigue if you will, in fact a book has got that covered already: Innovation for the fatigued – How to Build a Culture of Deep Creativity. And yet, the imperative is as high as ever.

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