I’m part of an innovation community at work. A question was asked of the community, why innovation, what is its value and can we provide any examples. My answers:Continue reading “On the value of innovation”
I’ve taken a short break from work and as you do when you have time, I’ve been thinking. For one, about this site, it’s activities and it’s purpose. I thought I would try and capture it in this doodle (DanelDoodle actually), which is in itself a function of many aspects of this site and my activities. This is a good representation for now and this post contains all the categories I write about for that reason. A good baseline for future progression and supplement to my welcome post.
Microsoft Teams, with its 115M users, is way more than just chat or meetings. From this Geekwire article:
“Meetings are important, but they are transactional. Work happens before meetings, during meetings, and after meetings. That ability to have the workflow completely stitched together is where Microsoft 365 really stands out. That reinforcing effect of Teams by itself, and then Microsoft 365 in conjunction with Teams, is where you’ll see a significant amount of usage growth, more so than individual tools of the past, even.”CEO Microsoft, Satya Nadella
B2B selling was already changing before COVID-19. I’ve written before about how I think customer success practices with their emphasis on product usage is changing sales to be more data and impact driven and more receptive to the user, not just the purchasing unit. This change is not unique to enterprise software sales – think about how you purchase cars these days, I did and it involved very few sales people or even physically seeing the car. VC Andreessen Horowitz looks to startups for inspiration and new research from McKinsey provides data points.Continue reading “Another shift the pandemic has accelerated – enterprise sales”
The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19 and the move to remote work (which not everyone agrees to), this and inded the future of work is hugely in question and supporting and measuring it becomes imperative. I’m just sharing some of the work I am doing and approaches I’m taking – hopefully this is of use.Continue reading “The future of work needs better insights and the path is clear”
There was a time when consumer apps drove all the innovation in enterprise apps and users could not rely on business apps for productivity. This story charts the progress and looks at the future.
For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care of themselves. It’s in the enterprise’s interest. Activities geared to supporting them are booming and IT and HR departments are driving them. Mindfulness practice is an important aspect but there is more.Continue reading “Mindfulness in the enterprise – enlightenment attained”
As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And remote work means that even more now, we can work asynchronously to accommodate private schedules. That’s where writing comes in.Continue reading “Writing skills for remote asynchronous work and how you can master them”
A brief intro and some sense making on a recent article and book covering the topics in the title. And as the captions states, I continue to explore new ways of communicating or publishing – video mixed with content created on Canva. Experimentation coincidentally also a theme covered in the short video so n00b alert 🤓 The book is Humanocracy by Gary Hamel and Michele Zanini. The article in FT – Future of work: how managers are harnessing employees’ hidden skills.
I’m not normally one to getting too caught up in features as I have written about many times before. But sometimes they are so delightful and unexpected that, not because they have any intrinsic value, but purely because of the delight they create, they should be celebrated. This is one such feature. Details below.Continue reading “Features that delight – congratulations Outlook”
By touch I mean the way and frequency of times a customer is touched by representatives of a company, whether by technology (think BOTS, automations, etc.) or a human. I would also argue for less touch as there is a danger of bureaucracy creeping in to this fledgling profession, which comes on top of customer touchpoints that are already cumbersome.Continue reading “Customer Success is not about tech or human touch but about the right touch”
I’m playing with a new format for stories using AMP technology. I’ve tried two editors, this story below is from a WordPress Plugin from Google, the other provider is Make Stories. The latter is my preferred but its not quite ready for WordPress (.com) integration just yet – here is the story in full animated glory.
Six of the things that I think work in terms of content marketing in 2020, captured in a DanelDoodle. This list is not exhaustive and the brief points for each are also not set in stone. Below is a brief additional paragraph on each.Continue reading “Content Marketing 2020 – six things that work”