The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to […]
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Employee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
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Managing innovation is a misnomer – better to prepare for serendipity
I’ve been involved in many innovation activities in the past, from participating in and supporting hackathons, corporate ventures to being involved with startups. I’ve observed that often times, best results […]
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Creativity Boosters to get you in the Flow – 4 of 4 – Nature
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more […]
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Creativity Boosters to get you in the Flow – 3 of 4 – Meditation
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more […]
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Creativity Boosters to get you in the Flow – 2 of 4 – Coffee
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more […]
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Creativity Boosters to get you in the Flow – 1 of 4 – Music
We all know Creativity at work is important. It is a leading driver of innovation and it boosts productivity. And when you are in the right flow, you are more […]
Read moreNavigating the modern work landscape – impact and effort
As things have shifted so dramatically over the last few years and there is no sign of it abating nor of going back to normal, I wondered what that meant […]
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Starting out as a customer success manager – first 10 things to do
I was asked by a new colleague who is just two months into his role, what advice I could provide. Here it is in a short, sharp list of 10 […]
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Everything can change except values
I’m reminded of this truth in the title which comes from an early interview with Tim Cook of Apple I discovered the other day that I had bookmarked. It is […]
Read moreThe employee customer experience connection – 6 reasons to focus
With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are […]
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Product led growth is not a panacea – it is a good start
Imagine not having to employ any sales or customer success people or adopt any of the tactics they use – because the product sells itself or gets utilised by users […]
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Microsoft 365 customer questions – Sales Productivity
I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly. This is part of a series of posts where […]
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The Kool Aid Acid Test for Culture
The Electric Kool Aid Acid Test was a book written by Tom Wolfe way back in the day. The Acid Tests were parties at which everyone takes LSD (which was […]
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Productivity – we have a problem
There has been a flurry of bad press for productivity recently, especially in relation to remote work, but in general too. This is not entirely a new thing – see […]
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