Adventures inside Organisations and of the Mind
The explorer There's a long list of traits prevalent in the explorer, people that are naturally inclined to overcoming challenges and seeking new discoveries in…
Continue reading → An explorers guide to the new era of work
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…
It's a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a…
Continue reading → The Future of Customer Success is Not Human
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it's How Augmented Reality and Artificial Intelligence Will Change Everything), we face…
You've all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over.…
Continue reading → The post robotic AI age and the role of creativity and innovation
