The Future of Customer Success is Not Human
It's a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a…
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Technology alone is not enough
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it's How Augmented Reality and Artificial Intelligence Will Change Everything), we face…
The post robotic AI age and the role of creativity and innovation
You've heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over. The…
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