Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed…
An explorers guide to the new era of work
The explorer There's a long list of traits prevalent in the explorer, people that are naturally inclined to overcoming challenges and seeking new discoveries in…
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Role of Self Service in Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…
The Future of Customer Success is Not Human
It's a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a…
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Technology alone is not enough
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it's How Augmented Reality and Artificial Intelligence Will Change Everything), we face…
The post robotic AI age and the role of creativity and innovation
You've all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over.…
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