The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. […]
Read moreTag: AI
Considering Microsoft Teams as a Platform – get started with App templates
In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get […]
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In an age of machines human organisations matter – an ode to joy
There is an explosion of automation, Artificial Intelligence, Machine Learning with many fearing job losses. In the attention economy we have proliferation of social media, questionable content, digital addiction, etc. […]
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Startup innovation is alive and well in UK GOV
I’m a fan of startup innovation having followed the practice and written about it extensively. This culminated in an eBook/trend report a few years back: Startup Innovation. The Information has […]
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The business of culture change in the tech industry
I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little […]
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Corona as a catalyst for teamwork customer success and AI
I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, […]
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Homo Deus and the cosmic dance between humans, mind and machine
I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to […]
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Favourite demos from Microsoft Ready and Inspire 2019
Ready is an annual employee focused event run by Microsoft and Inspire is partner focused. We generally run them in July and present some really cool demos and content and […]
Read moreAdoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, […]
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An explorers guide to the new era of work
The explorer There’s a long list of traits prevalent in the explorer, people that are naturally inclined to overcoming challenges and seeking new discoveries in any field, place or time. […]
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Role of Self Service in Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology they invested in. They have […]
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The Future of Customer Success is Not Human
It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a need for them. If anything, […]
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Technology alone is not enough
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it’s How Augmented Reality and Artificial Intelligence Will Change Everything), we face some challenges and questions. Will […]
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The post robotic AI age and the role of creativity and innovation
You’ve all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over. The Matrix, Terminator, could all […]
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