Microsoft Viva Guide A Catalogue of Scenarios

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An InnerVentures Story

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Microsoft Viva is an employee experience platform that brings communications, knowledge, learning, resources, and insights into the flow of work. At launch it was comprised of four modules.

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Viva Connections

Viva Learning

Viva Topics

Viva Insights

Four more modules announced since launch in 2021 are in the process of roll out. Microsoft Viva now goes beyond its original remit.

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Viva Goals

Viva Pulse

Viva Sales

Viva Engage

How to understand what value your business might derive from Microsoft Viva.

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Customers need to see how Viva can align with their strategic goals and drive value Align scenarios to outcomes and build a catalogue. Here are some ideas to get you started

Value in the eyes of the customer

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Improved internal / external collaboration Improved account performance Increased revenue

Increased customer satisfaction Increase in new leads Increase in sales revenue

Sales Productivity

Baseline sales team performance measures and establish platform for tracking improvements and outcomes measurements

Scenario

Outcomes

Scenario

Outcomes

Viva  Insights

Teams/CRM/Viva Insights

Sharing of sales data in common environment to discuss and spot trends and leverage new opportunities while on customer calls through Teams Meetings

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Lower marketing costs Faster time to complete collatoral Improved sales effectiveness

Improved marketing campaign effectiveness Improved employee and customer experience connection

Marketing Productivity

Reduce time to access and identify product documents and knowledge quicker for content marketing and sales collateral

Scenario

Outcomes

Scenario

Outcomes

Viva  Topics

Viva Learning

Execute on your Go-to-Market strategy more effectively by sharing explainer pathways and engaging employees in marketing campaigns

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Improved visibility of corporate strategy Faster decision making Improved performance

Improvement in employee sentiment/engagement Reduction in churn Qualitative insights

HR Productivity

Employee purpose and alignment through goal-setting that aligns teams to your organization’s strategic priorities, driving results and a thriving business

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Outcomes

Scenario

Outcomes

Viva  Goals

Viva Pulse

Gather, discuss and review employee feedback and sentiment and set targets and actions for improvement