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State of Customer Success – Learnings from Pulse 2017
I attended Pulse 2017 in San Francisco a few weeks back, a three day event run by Gainsight, a vendor selling customer success software. A massive…
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Role of the customer success manager
This is pretty much an abridged description. I’m adding a few words to some of the headers in the diagram although I think they are…
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Building user success managers
One of a customer success managers (CSM) main tasks with customers he or she works with is to build user success managers (USM). It’s not unlike the famous…
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