Spotlight

Software as a Service has brought about fundamental changes in the way companies develop, sell and support technology and how customers consume it. Teams of customer success managers often play a key role in the latter and the success of SaaS companies. I’m documenting the practice and a broader As a Service trend (as non technology companies try tap into the Subscription Economy) in blog posts and collating it into a new trend report, my third.

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Past Work

  • All
  • Innovation Hacking
  • Technology Solutions
  • Startup Creation
  • DanelDoodle
  • Trend Report

Hackathon Success

Thought Leadership

Collaborative Workplaces

Crowdsourced Innovation

Birth of Enterprise Social

A Fire in my Head

Startup Innovation

Mindful over Mind Full

Testimonials

Our Customer Meetups were a grassroots effort by Stephen who took the initiative and set up our first ever Meetup in London. Stephen’s brainchild is now adopted across Percolate and we’ve now had amazing events in Chicago, San Francisco, New York, etc. Be proud Stephen. Arjun Devgan, VP Global Services & Success

Percolate

Thanks for the amazing job coaching our customer success program. It has been enlightening experience. The structure you provided for customer success allows us to follow-up with our customers more efficiently and keeps our customers more engaged with the platform. Frederick Ryckbosch, Co-Founder & CTO

CoScale

Stephen is an effective and straight-to-the-point guy and a great asset to any startup. Stephen helped us out with our enterprise sales and onboarding strategy. It was great to see how a few quick coffee meetings with Stephen resulted in actionable advice based on his experience with corporates and startups. Nick Schils, Founder

TIQ

Engage

engageI mentor startups or individuals in some key focus areas. I also consider other activities outside of my current day job, like speaking, consultations, guest writing, etc. Hit me up via my contact form to find out more.
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