Welcome to the adventures

Thanks for visiting. This is a welcome post to orient you around what this site covers and its core focus areas. Find out more about the author of this site, adventures and latest work by going to the about page. If you look at the sidebar of full posts, a list of categories and tags will give you a better idea of topics covered.

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The end of ownership and the rise of usership

Music streaming before iPhone and Spotify

To own or to use is not a new concept. I started grappling with this at least 12 years ago when I worked for a technology division at Sony and we developed a mobile music streaming service with Vodafone. That was in the day before iPhone was launched, before Spotify, when the iPod was on the rise. Check out the demo video I recorded.

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Startup innovation is alive and well in UK GOV

I’m a fan of startup innovation having followed the practice and written about it extensively. This culminated in an eBook/trend report a few years back: Startup Innovation. The Information has just written a post about how the UK government is embracing the practice: How Silicon Valley Is Rewiring Downing Street’s Brain (registration required).

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With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.

Continue reading “Deciding on business outcomes with Microsoft three clouds”

Hiking adventures to combat lockdown malaise

Some pics from a few days away in Cornwall on the South West Coast Path, one of the finest walks I have ever experienced (this was my third time I love it so much). Nothing like some gorgeous outdoors by the seaside to combat lockdown malaise, lift the spirits and make you feel alive. The Google Map plots the exact route, places to stay, eat and drink, etc.

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I had an interesting conversation on LinkedIn the other day. It was based on a retrospective view of the customer success profession which I had written about on the State of Customer Success in 2018 after attending a conference. I captured the essence of the conversation in a DanelDoodle and discuss briefly here.

Continue reading “Metrics that matter in Customer Success”

Two brains on “Everything as a Service” for the price of one

These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS) who met recently. We realised our common background and insights and decided to produce this combined thought piece – hope you enjoy.

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Hacking humans – welcome to the new frontier

Yuval Noah Harari, author of Sapiens and Homo Deus, among others, makes a powerful commencement speech in this recent video. As a Dharma Hacker I subscribe to the view that we are hackable. It’s how its done and to what end that is important. Some more thoughts on that and the video, in addition to what I have already written.

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The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes. But for yes to be the right answer, it needs a no. Perhaps many. You cannot say yes to everything and expect to be successful or thrive. Say no at least four times more than you say yes. In this sense, a no is just as, if not more powerful.

The business of culture change in the tech industry

I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.

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