Adventures inside Organisations and of the Mind
I’m Stephen Danelutti, a passionate explorer of organisational and personal evolution. I share insights on my journey here, condensed in adventures, including trend reports where I dive into specific areas. Blog posts capture insights as I gain them. I mentor startups and individuals too. Topics cover digital innovation; customer experience and success; employee experience; marketing; meditation and mindfulness.
More on Mentoring Contact MeOur Customer Meetups were a grassroots effort by Stephen who took the initiative and set up our first ever Meetup in London. Stephen’s brainchild is now adopted across Percolate and we’ve now had amazing events in Chicago, San Francisco, New York, etc. Be proud Stephen. Arjun Devgan, VP Global Services & Success
Thanks for the amazing job coaching our customer success program. It has been enlightening experience. The structure you provided for customer success allows us to follow-up with our customers more efficiently and keeps our customers more engaged with the platform. Frederick Ryckbosch, Co-Founder & CTO
Stephen is an effective and straight-to-the-point guy and a great asset to any startup. Stephen helped us out with our enterprise sales and onboarding strategy. It was great to see how a few quick coffee meetings with Stephen resulted in actionable advice based on his experience with corporates and startups. Nick Schils, Founder
Software as a Service has brought about fundamental changes in the way companies develop, sell and support technology and how customers consume it. Teams of customer success managers often play a key role in the latter and the success of SaaS companies. I’m documenting the practice and a broader As a Service trend (as non technology companies try tap into the Subscription Economy) in blog posts and collating it into a new trend report, my third.
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When Ikea considers changing its business model then you know something is afoot. The big news this last week was Ikea thinking about making certain…
Customer Success activities are maturing. I have been doing the job since at least 2012 and have seen the profession go through fundamental changes to…
Continue reading → The role of innovation in customer success
In my new eBook / trend report I will cover the As a Service trend (see point 9 here for more on that) and the…
Business transformations or change management efforts are a dime a dozen. We are bombarded by the constant need for change in the face of accelerating…
Continue reading → Playing your part in the machine of business is hard. Start with mindset.
I’ve been on both the receiving and offering end of efforts so can speak to both. In the Software as a Service business especially, if…
Metrics drive behaviour. Organisations also know that they can better manage, what they can measure. So if you want to change behaviours, look at the…
Continue reading → Leading the right behaviours through metrics and new work models
