Thanks for visiting. This is a welcome post to orient you around this site and its core focus areas. Find out more about the owner of this site by going to the about page. If you look at the sidebar of full posts, a list of categories and tags will give you a better idea of topics covered.
Continue reading “Welcome to the adventures”Another shift the pandemic has accelerated – enterprise sales
B2B selling was already changing before COVID-19. I’ve written before about how I think customer success practices with their emphasis on product usage is changing sales to be more data and impact driven and more receptive to the user, not just the purchasing unit. This change is not unique to enterprise software sales – think about how you purchase cars these days, I did and it involved very few sales people or even physically seeing the car. VC Andreessen Horowitz looks to startups for inspiration and new research from McKinsey provides data points.
Continue reading “Another shift the pandemic has accelerated – enterprise sales”Tech trends of 2021 number 31
The title of this post is based on an article from Fast Company: Here are the top tech trends of 2021, according to 30 experts. I am adding to the 30. Note I excluded any reference to myself as an expert – I abhor the term. I wouldn’t call myself an expert but I have been known to dabble in trends, past reports here and new one being worked on here. Anyway, it seems a good time of the year to chime in on this topic so read on to see my prediction.
Continue reading “Tech trends of 2021 number 31”
Thought Rocket: I tweet therefore I am
I tweet therefore I am is a gloss on Descartes I’ve reinterpreted this last year. Cogito, ergo sum – I think, therefore I am. A philosophical statement that was first made in Latin by René Descartes. My take is a modern twist on that because I don’t believe in it.
Continue reading “Thought Rocket: I tweet therefore I am”
Customer success operations – some answers
I was asked by Brook Perry from ’nuffsaid if I would be interested in contributing to an article she was working on with others to get feedback on a set of questions covering customer success operations. Being close to my heart I agreed. I’ll update this post with a link to the article once it publishes so you get the input from others, but here are my answers for now.
Continue reading “Customer success operations – some answers”Slack acquisition – this feels personal
I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else does, per TechCrunch: Everyone has an opinion on the $27.7B Slack acquisition 😬
Continue reading “Slack acquisition – this feels personal”How to measure value for customers
This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands on a recently published Forrester report with the same title as this post. I cannot share the report for obvious reasons but this is my review of the highlights of the report which does share some details.
Continue reading “How to measure value for customers”The title is from a recent Economist article. I was talking about the very thing in this story the other day: Meeting workflow for virtual work.
Why “asynchronous” working is the key to efficiency
Microsoft leading the Future of Work
We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work. That is because its technologies and the services it provides customers to support them are so intrinsic to the workplace. That has been the case for 30+ years building up a body of first hand insights that is unparalleled, not to speak of the research being done in this space.
Continue reading “Microsoft leading the Future of Work”On the value of innovation
I’m part of an innovation community at work. A question was asked of the community, why innovation, what is its value and can we provide any examples. My answers:
Continue reading “On the value of innovation”