Spotlight

book cover 5The essential premise I’m exploring in a new trend report is around great customer experiences and how important this is if you want to retain them. I focus on the subscription economy but it has broader application. I also explore how a team of customer success managers can play a key role. I’m doing this on the back of my professional role as a customer success leader.

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Engage

engageI mentor startups or individuals in some key focus areas. I also consider other activities outside of my current day job, like speaking, consultations, guest writing, etc. Hit me up via my contact form to find out more.
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