Software as a Service has brought about fundamental changes in the way companies develop, sell and support technology and how customers consume it. Teams of customer success managers often play a key role in the latter and the success of SaaS companies. I’m documenting the practice and a broader As a Service trend (as non technology companies try tap into the Subscription Economy) in blog posts and collating it into a new trend report, my third.


Past Work

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  • Innovation Hacking
  • Technology Solutions
  • Startup Creation
  • DanelDoodle
  • Trend Report



engageI mentor startups or individuals in some key focus areas. I also consider other activities outside of my current day job, like speaking, consultations, guest writing, etc. Hit me up via my contact form to find out more.
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