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Unlocking Potential
I’d like to think this is one of my superhero skills. Maybe it’s because of the mentoring work I do. I am often trying to figure out, with the individuals in the company’s I mentor, or simply the individuals I meet, how to unlock their potential. A lot of the time they are young people, […]
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The Business Impact of Employee Experience on Customer Experience
I am working on a new trend report covering this topic in part and this is based on the work I do (disclosure) – more on the report here: Employee Customer Experience Connection. One of the primary assumptions I’m exploring for the report is that effectively driving a positive employee experience has interrelated benefits on […]
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SenseMaking from the Web
Empower and energize employees with Microsoft Viva | Microsoft 365 Blog Posted on September 23. Work trend index pulse report When employees thrive, companies flourish. Microsoft Viva, the first integrated employee experience platform for the … Looking at 320 pitch decks, here’s what science tells us works best Posted on September 23. Investors are spending […]
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize employees with Microsoft Viva | Microsoft 365 Blog. In this post I just wanted to capture a few things I think are particularly noteworthy, especially […]
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Launching a business in a recession – 3 of 4 – Pre-Launch
This is a post in a series of four detailing how you can start a business during a recession (find them all eventually under the startup innovation tag). I think it is a commonly held view that we are about to enter into or are already in a recession. For whatever reason you are thinking […]
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Framing your customer success efforts for success
In your customer success efforts, especially when you are going deep with several high touch engagements, you have to think about how to spread yourself for maximum effect. It may be exacerbated when you have several customers each with several engagements. How do you choose what will benefit the customer the most with scarce resources […]
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SenseMaking from the Web
The Value of Content: Subscriptions and the Passion Economy | Digital Marketing Resource Hub Posted on September 9. Have we now reached the point where the average internet user accepts that good content is worth paying for? Host Will Francis and digital marketing … The Rise Of The Rundle: A New Trend For Subscription-Based Services […]
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Why globalisation is still important despite headwinds and here is how to leverage it
I’ve just returned from a week in Japan with colleagues from all over the world – the featured image has yours truly pictured in one of sessions we held 😎 I look after Microsoft Japan’s global accounts in EMEA (disclosure) from a customer success point of view – these are global companies with regional operations […]
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SenseMaking from the Web
How “Corporate Explorers” Are Disrupting Big Companies From the Inside Posted on August 25. A unique breed of entrepreneurs is creating innovative ventures — without launching startups or chasing VC funding. Meeting fatigue is an IT problem. Here’s how async can help Posted on August 22. The role that meetings (especially virtual ones) play in […]
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Content automation and Microsoft’s new OneNote Dictation tool
Creating content is really hard. I’ve been blogging now for the last 15 years and I can tell you, any way I can find to make it better, faster and more efficient, I will do it. So in this post I’m going to share why it’s important and what I’m doing in this area. This […]
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