I’ve been thinking it’s high time to put something like this together. I mean I have a welcome message that attempts to orient readers and sense make the purpose behind this site and its activities: Welcome to the adventures. I’ve also put a DanelDoodle together: InnerVentures in a doodle. This manifesto goes a little deeper. It’s mostly for me, a kind of reorientation if you will as to why I’m doing what I do on this site. I’ve captured it in a PDF. I had loads of fun designing it which was kind of the point too. I hope you enjoy it as much as I did creating it 💪💓Continue reading Adventures inside organisations and of the mind – a manifesto
SenseMaking is not just for those in the Customer Success business. That post links to a report on skills of the future and SenseMaking is very much one of them, for all future workers. In an increasingly complex and noisy world you can see why. For Customer Success it makes even more sense.Continue reading SenseMaking – The Customer Success Superpower
Thanks for visiting. This is a welcome post to orient you around this site and its core focus areas. Find out more about the owner of this site by going to the about page. If you look at the sidebar of full posts, a list of categories and tags will give you a better idea of topics covered.Continue reading Welcome to the adventures
I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly. This is part of a series of posts where I share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers too. All questions and answers strive to respect both sides sensitivities (parts will have been redacted and/or anonymised) and the main topic is covered in each post title.Continue reading Microsoft 365 customer questions – Sales Productivity
If the outdated and ironic view in the DanelDoodle above does not seem familiar to you, then you have probably been living under a rock, in your living room perhaps. Or under your desk in the office 😬
It’s no secret many leaders equate being in the office with being productive. This Harvard Business Review article which includes survey data on a related subject, nails it. But you will find many more with a simple search.
I struggle to believe that it is anything other than ironic, maybe even moronic, to think that the only time you can be productive is when you are in the same place and physically together with others.
That does not mean to say I don’t believe in the benefits of physical proximity to others. I’ve been writing about the middle way of hybrid work models repeatedly under the productivity tag.
And that is the point, to be balanced in your views – not blinded by the dogmatism of decades old management thinking. New tools and ways of working which favour virtual, asynchronous collaboration do work.
It’s time to wake up and smell the coffee ☕
I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers too. All questions and answers respect both sides sensitivities. This is where I started the activity and this post uses a slightly different format but is essentially the same approach.Continue reading How to run a Hackathon for Microsoft Teams and Power Platform
This title is not really mine and comes from some of the headline announcements at Microsoft Ignite which took place this week. I have an interest since I work there (disclosure) and write about these things, collaboration especially. In this post I want to unpack one of the themes and product announcements. The theme is captured by the title, the product is Microsoft Loop.Continue reading Hyperconnected business and driving the next level of productivity with collaborative apps
This site and the focus of my writing is on InnerVentures which focus on adventures inside organisations and of the mind. But the latter in particular is enriched when it is combined with adventures outside. Outside of our usual circumstances and experiences and our usual habitat. This is especially the case considering the protracted limitations imposed on us through the pandemic.Continue reading OuterVentures and the importance of diversity in experiences
Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, Europe and Asia-Pacific.
I’ve highlighted two of the stats that stood out for me in the infographic. But first, for the one, I had to try and figure out what the heck they meant by “attempted to alter their enterprise economic structure to a more digital economic architecture.”
Gartner explained this meant boards were trying to accommodate digital investments by “changing their capital allocation and governance approaches.”
40% of respondents said they have already moved some digital business-related budgets to business functions, according to Gartner, as opposed to a more centralized tech or IT budget.
One in every three told Gartner that they have also changed the metrics that are used in order to evaluate the returns coming from digital investments.
So for me this is the first of the significant stats. It signifies that they want to put control of digital initiatives in the hands of those that control the commercial destiny and success of the firm, i.e. out of IT into business. This is not new but the percentage is striking and bodes really well. This is where digital initiatives should reside. Not that IT will no longer be involved, quite the contrary as you can read from the press release, but they will play a different and lesser role, as it should be.
The second stat around digital tech initiatives being the highest amongst 7 other strategic business initiatives is the other one that stood out. Again, as it should be. Why?
Because as Bain’s Technology Report 2021 puts it, if you think we’ve reached peak disruption and innovation, think again. This decade will see an explosion of new opportunities as cloud models evolve, AI blossoms, and every company puts technology at the heart of virtually everything they do.
The Electric Kool Aid Acid Test was a book written by Tom Wolfe way back in the day. The Acid Tests were parties at which everyone takes LSD (which was often put into the Kool-Aid they served) to “abandon the realities of the mundane world in search of a state of [intersubjectivity]”. Wolfe presents a firsthand account of the experiences of Ken Kesey and his band of Merry Pranksters who went around the US in the sixties.Continue reading The Kool Aid Acid Test for Culture
Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought I would share.Continue reading An employee experience update – thought leadership from Microsoft
Naturally I used Microsoft Whiteboard for the review itself. I then exported an image of it and that is what you see above. This is not so much a feature overview since you can find that all here: Welcome to the new Whiteboard! That was the announcement post from a few days ago. This is more about the drawing, writing and doodling capabilities of such a tool as I’m a massive fan – see my many DanelDoodle’s. For the record, these are the tools I use mostly on my iPad currently, as mentioned in the review: Paper and Procreate. As soon as the new Whiteboard becomes available on iOS, I’m going to try that and also in my next Microsoft Teams Meeting.
There has been a flurry of bad press for productivity recently, especially in relation to remote work, but in general too. This is not entirely a new thing – see this pre-pandemic post from a Global Government Forum on The productivity problem: causes, consequences and cures. Two recent discussions around productivity have spurred on this post.Continue reading Productivity – we have a problem
I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers too. All questions and answers respect both sides sensitivities (some parts have been redacted) and the topic is covered in the post title. Answers in grey background starting with initial questionsContinue reading Microsoft 365 customer questions – Viva Connections
I was thinking the other day about the times when I’m most productive at work. So much has been written about the subject and I work at a company and in a role where it’s one of the key functions of my job, i.e. to make people more productive through technology. There are a gazillion sites and services out there on how to be more productive. I think a lot of them miss the point.Continue reading The ebb and flow of productivity at work
Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of initial technology adoption because now the assumption is all companies have to be using technology in some form or other to compete. The question is how well and how much are they keeping up.Continue reading Minding the accelerating technology gap