UPDATE. Please help take the thinking behind this model further and take the survey in this post: Advancing the Modern… Read more The Modern Organisation’s Hierarchy of Needs
Role of the customer success manager
This is pretty much an abridged description. I’m adding a few words to some of the headers in the diagram… Read more Role of the customer success manager
Building user success managers
One of a customer success managers (CSM) main tasks with customers he or she works with is to build user success managers (USM).… Read more Building user success managers
Technology alone is not enough
As we approach a fourth transformation (according to Robert Scoble and Shel Israel it’s How Augmented Reality and Artificial Intelligence… Read more Technology alone is not enough
Notes for system design
I was thinking, since I’ve done some work on a few systems, that I should capture some notes. Guidelines really… Read more Notes for system design
Creativity jumps in top ten skills 2020
At least according to this World Economic Forum report: The 10 skills you need to thrive in the Fourth Industrial… Read more Creativity jumps in top ten skills 2020
The battle for the self and the essence of being
The other day in a meditation session I arrived at an insight – roughly represented in the doodle. In my… Read more The battle for the self and the essence of being
Kraft Heinz makes £112bn approach to Unilever
See excerpt – interesting point: Full article on FT here: Kraft Heinz makes £112bn approach to Unilever
The post robotic AI age and the role of creativity and innovation
You’ve heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are… Read more The post robotic AI age and the role of creativity and innovation
Round up of latest #innerventures trends
I’m tracking these updates with the #innerventuresupdate tag – you can find all of them by following the link. They… Read more Round up of latest #innerventures trends
Connecting customer advocates to drive product strategy and customer success
I’ve written a lot about ways to scale success efforts but the best is always face to face. Events like… Read more Connecting customer advocates to drive product strategy and customer success
