Adventures inside Organisations and of the Mind
NOTE: See bottom of page for updated version and notes. The doodle above started out as a fun way of framing the way the world of…
Continue reading → The Modern Organisation’s Hierarchy of Needs
Nuggets from the last few weeks. If you have any similar announcements, reports or good articles, please share in a comment as I'm collecting them…
Main point being made in a sentence. One more sentence could be added to act as complete excerpt. A quick #daneldoodle here for a visual…
Continue reading → Thought Rocket: Testing a new post format
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We don't all have the luxury to question why we are working and to what end. Many are in dead end, soul sapping or even…
Continue reading → Meaning and models as future work motivators
I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and…
Continue reading → Thought Rocket: Anatomy of a Perfect Customer Success
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed…
As I think more about this whole space and track the developments in it with posts like this, I'm trying to envisage dynamics of the…
I attended a customer success meetup last Friday which produced some excellent conversation. I've been thinking about the topic of this post for a while…
When Ikea considers changing its business model then you know something is afoot. The big news this last week was Ikea thinking about making certain…
Customer Success activities are maturing. I have been doing the job since at least 2012 and have seen the profession go through fundamental changes to…
Continue reading → The role of innovation in customer success
In my new eBook / trend report I will cover the As a Service trend (see point 9 here for more on that) and the…
