I’ve been using Canva for many years now and pay for the Pro version. £9.99 per month is not that cheap but I have definitely received value from my investment […]
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Microsoft and the employee experience journey matrix
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a […]
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SenseMaking from the Web
Rethinking Hierarchy Posted on January 27. For all the hype and promise swirling around the idea of eliminating management to create agile, flat organizations, bosses and corporate hierarchies … Creativity […]
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Could blogging get a new lease of life with generative AI tools
I’ve been blogging on and off for the last 20 years and have seen its fortunes come and go. All kinds of things have been thrown at it, none more […]
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Artificial Intelligence Is Coming for Human Creativity Posted on January 19. Animal behaviorists have already disputed the uniqueness of human cognitive ability. Another blow to our hubris is now posed […]
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Digital Transformation and the human wall of resistance
This DanelDoodle is a play on an original Tom Gauld cartoon and I create it with the utmost respect for a master doodler and sense maker. His cartoon, which I […]
Read moreSense Making with ChatGPT – Office vs Remote Work
A sense making session I recorded focused on the trade-offs between office and remote work for employer and employee. It makes use of good old fashioned human thinking (that’s moi […]
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Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it […]
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Communicating for Impact in 2023
A challenge for myself in 2023 is to communicate better so I put this guide together and am sharing it, if it helps others. I chose the story format which […]
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The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is […]
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Collaboration doesn’t happen in a vacuum – be intentional and contribute
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, […]
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
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How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic documents or withheld critical information […]
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Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every day since I work supporting […]
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When all about you are losing their heads
It seems as if the world is going mad (or I’m just reading too much news). Twit billionaires buying companies on a whim and then seemingly and wilfully destroying them […]
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