Buyers are typically two-thirds of the way through a purchase journey before even engaging a seller. That’s because they’re doing a lot of research upfront so they already know a […]
Read moreCategory: Future of Work
Microsoft 365 customer questions – OpenAI strategy and roadmap
NOTE Because of the fast moving nature of this topic, I have now started a trend watching page which will eventually become a trend report – more here. What a […]
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Features that delight with ChatGPT Outlook Edge Bing
In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing how I can get help […]
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Real-World Applications of Generative AI – Sales
Generative AI is revolutionizing various industries from art to medicine. Discovering its potential impact and current use cases is still at an early stage and I have being doing a […]
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Microsoft and the employee experience journey matrix
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a […]
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Communicating for Impact in 2023
A challenge for myself in 2023 is to communicate better so I put this guide together and am sharing it, if it helps others. I chose the story format which […]
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Collaboration doesn’t happen in a vacuum – be intentional and contribute
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, […]
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
Read moreMicrosoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 […]
Read moreMicrosoft 365 customer questions – Viva Amplify boosting internal comms
I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the […]
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Why do we work if not for meaning
This is a gloss on an Annie Dillard piece when she was writing about writing. I read her classic book called The Writing Life not too long ago and this […]
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The Business Impact of Employee Experience on Customer Experience
I am working on a new trend report covering this topic in part and this is based on the work I do (disclosure) – more on the report here: Employee […]
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize […]
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Why globalisation is still important despite headwinds and here is how to leverage it
I’ve just returned from a week in Japan with colleagues from all over the world – the featured image has yours truly pictured in one of sessions we held 😎 […]
Read moreMicrosoft Viva Guide – A Catalogue of Scenarios
Microsoft Viva establishes itself as a viable employee experience platform with a solid foundation of modules. It’s going further with new modules and you can too by having the right […]
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