As I am writing a new trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through […]
Read moreCategory: Future of Work
How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes
I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where […]
Read more
Microsoft 365 customer questions – Teams chat pop out for improved collaboration
Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing […]
Read more
Microsoft Viva goes vertical – sales productivity module announced
I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working […]
Read more
Features that Delight – Outlook Calendar Board
The new Calendar Board view is only available in Outlook Web App at the moment but coming to the client soon. It is a delightful tool that still lets you […]
Read moreEmployee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
Read more
Features that delight and distress when switching tech tools
Normally I talk about the former, features that delight, when I review any new use of technology or features I’ve come across. But there is most definitely times when distress […]
Read more
Starting a business remote first – 10 priorities
I mentor startups from time to time, in my spare time. I am doing so at the moment with one. I am bringing my past experience to bear starting and […]
Read more
Navigating the modern work landscape – impact and effort
As things have shifted so dramatically over the last few years and there is no sign of it abating nor of going back to normal, I wondered what that meant […]
Read more
Microsoft Teams and CRM for Sales Productivity
Bringing CRM tools into Microsoft Teams makes sellers more collaborative with the intention of making them more productive, ultimately to drive top line growth. Microsoft where I work (disclosure) positions […]
Read more
As we come out of the pandemic – what to take and what to leave
I say we are coming out of the pandemic because all the signs point in that direction. At least where I live in the UK where all restrictions have been […]
Read moreMicrosoft 365 customer questions – Service BOTs in Teams
Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in […]
Read moreThe employee customer experience connection – 6 reasons to focus
With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are […]
Read more
Management under pressure – time for a rethink
You don’t need to go too far these days to find evidence that management is under pressure. Mostly it’s getting a bad rap from some ill equipped or egotistical CEO. […]
Read more
Features that delight – reminders in context – Microsoft Teams
One of the big bets on Microsoft Teams that the CEO himself has articulated (see this post) is that it becomes a “platform as significant as the internet browser, or […]
Read more