This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a matrix and I plotted some of the key factors or considerations within that. Now, because of the work I do at Microsoft (disclosure), I wanted to bring the technology that my work entails into the equation. And as I am doing all this as part of my latest trend report, I’ll keep it brief and preliminary here, with a more detailed and completed version in the report when launched. More on that here: Employee Customer Experience Connection.
Just a couple of point to make in elaboration:
- Microsoft is by no means the only player in this space but as it relates to my work I have better knowledge of these technologies. I could have gone beyond Microsoft technologies but that would have resulted in one of those smorgasbord type visuals. I also did want to show the breadth Microsoft has to offer – it is pretty comprehensive as you can see.
- Microsoft Viva plays the largest role in all of the technologies which makes sense since it is Microsoft’s Employee Experience Platform. But it is also by no means the only platform. LinkedIn plays a considerable role as does D365 which has a focused HR component. And when it comes to the Power Platform, well the possibilities are limitless because of its potential to have custom solutions built on top of it. Not to speak of the glue that underpins a lot of these technologies. I mentioned one of them, Microsoft Graph and this in turn is underpinned by Azure which also has many other supporting roles – too many to mention in this slide.
- I stuck with the front end and back end distinctions which I also had in my journey/matrix map. I’m not sure if they are useful as many of the technologies straddle both sides as I point out with the asterisk. Having said that, I do think many of the technologies have a dominant and focused user profile, in some cases administrative and in others, end user. So I think it’s useful, for now – will see if it stays in my report.