Employee Success Drives Customer Success: Turning To Your Employees First Posted on April 12. Wayne McCulloch is Chief Customer Officer at WalkMe, leading all post-sales functions, including customer success, service […]
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What employee experience can learn from customer success
I’ve been in the customer success profession for just over 10 years. For even more years, I’ve been focusing on enterprise collaboration and productivity software, at Microsoft (disclosure) and beyond, […]
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Microsoft and the employee experience journey matrix
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a […]
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
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The missing apex of Maslow’s hierarchy could save us all Posted on October 28. In his later years, psychologist Abraham Maslow added a new apex to the pyramid of human […]
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The Business Impact of Employee Experience on Customer Experience
I am working on a new trend report covering this topic in part and this is based on the work I do (disclosure) – more on the report here: Employee […]
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Empower and energize employees with Microsoft Viva | Microsoft 365 Blog Posted on September 23. Work trend index pulse report When employees thrive, companies flourish. Microsoft Viva, the first integrated […]
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize […]
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The Value of Content: Subscriptions and the Passion Economy | Digital Marketing Resource Hub Posted on September 9. Have we now reached the point where the average internet user accepts […]
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Microsoft Viva Guide – A Catalogue of Scenarios
Microsoft Viva establishes itself as a viable employee experience platform with a solid foundation of modules. It’s going further with new modules and you can too by having the right […]
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Infinite experience at the intersection of employee and customer
As I am writing a new trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through […]
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At the intersection of inner and outer worlds – the individual and company
The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to […]
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How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes
I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where […]
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Microsoft Viva goes vertical – sales productivity module announced
I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working […]
Read moreEmployee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
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