This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a […]
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, […]
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SenseMaking from the Web
The missing apex of Maslow’s hierarchy could save us all Posted on October 28. In his later years, psychologist Abraham Maslow added a new apex to the pyramid of human […]
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The Business Impact of Employee Experience on Customer Experience
I am working on a new trend report covering this topic in part and this is based on the work I do (disclosure) – more on the report here: Employee […]
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Empower and energize employees with Microsoft Viva | Microsoft 365 Blog Posted on September 23. Work trend index pulse report When employees thrive, companies flourish. Microsoft Viva, the first integrated […]
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize […]
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The Value of Content: Subscriptions and the Passion Economy | Digital Marketing Resource Hub Posted on September 9. Have we now reached the point where the average internet user accepts […]
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Microsoft Viva Guide – A Catalogue of Scenarios
Microsoft Viva establishes itself as a viable employee experience platform with a solid foundation of modules. It’s going further with new modules and you can too by having the right […]
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Infinite experience at the intersection of employee and customer
As I am writing a new trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through […]
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At the intersection of inner and outer worlds – the individual and company
The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to […]
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How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes
I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where […]
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Microsoft Viva goes vertical – sales productivity module announced
I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working […]
Read moreEmployee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
Read moreThe employee customer experience connection – 6 reasons to focus
With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are […]
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3 reasons retailers are leading at the intersection of employee and customer experience
This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the […]
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