Yuval Noah Harari, author of Sapiens and Homo Deus, among others, makes a powerful commencement speech in this recent video. As a Dharma Hacker I subscribe to the view that we are hackable. It’s how its done and to what end that is important. Some more thoughts on that and the video, in addition to what I have already written.
Continue reading “Hacking humans – welcome to the new frontier”The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes. But for yes to be the right answer, it needs a no. Perhaps many. You cannot say yes to everything and expect to be successful or thrive. Say no at least four times more than you say yes. In this sense, a no is just as, if not more powerful.
The innovation train and how best to lubricate the collaboration tracks
It has been almost 20 years since the birth of the social web and maybe a little less for the enterprise which caught up later. In this brave new world, especially in the enterprise, email was to be replaced in favour of tools that were simple, social and collaborative. I’ve been in the business all this time and it seems old habits die hard.
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Corona as a catalyst for teamwork customer success and AI
I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, with varying degrees of success, and for good and bad reasons. Mostly it’s a way to conflate the unintended impact it is having, or where it is catalysing efforts and could impact several areas I personally have an interest in.
Continue reading “Corona as a catalyst for teamwork customer success and AI”Workplace collaboration has an outcomes challenge – get intentional to overcome it
With the coronavirus, workplace collaboration is getting a big boost. Just check Zoom’s stock price in the last two months. Workplace collaboration is hardly new but it does have a slew of new angles, technology vendors, experts, etc. The ingredient often missing in all the hubbub (literally and in the market) are effective outcomes.
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Some interesting articles and research have just been published about this exploding market. This is where it started for me: Mapping Workplace Collaboration Startups.
Continue reading “Workplace collaboration on fire but distribution uneven”Why selling productivity is hard and what to focus on instead
David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from the other day:
Continue reading “Why selling productivity is hard and what to focus on instead”Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success
