Tag: productivity

Employee Experience Platform – the birth of a category

This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a Platform strategy which I have written about several times. Since Viva will be served exclusively through Teams, this is a perfect execution of the Teams as a Platform strategy. And it brings the new product and its functionalities into the Flow of Work.

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Slack acquisition – this feels personal

I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else does, per TechCrunch: Everyone has an opinion on the $27.7B Slack acquisition 😬

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Microsoft leading the Future of Work

We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work.​ That is because its technologies and the services it provides customers to support them are so intrinsic to the workplace. That has been the case for 30+ years building up a body of first hand insights that is unparalleled, not to speak of the research being done in this space.

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Microsoft Teams, with its 115M users, is way more than just chat or meetings. From this Geekwire article:

“Meetings are important, but they are transactional. Work happens before meetings, during meetings, and after meetings. That ability to have the workflow completely stitched together is where Microsoft 365 really stands out. That reinforcing effect of Teams by itself, and then Microsoft 365 in conjunction with Teams, is where you’ll see a significant amount of usage growth, more so than individual tools of the past, even.”

CEO Microsoft, Satya Nadella

Microsoft Teams as a Platform – the next frontier

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Mindfulness in the enterprise – enlightenment attained

For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care of themselves. It’s in the enterprise’s interest. Activities geared to supporting them are booming and IT and HR departments are driving them. Mindfulness practice is an important aspect but there is more.

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Writing skills for remote asynchronous work and how you can master them

As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And remote work means that even more now, we can work asynchronously to accommodate private schedules. That’s where writing comes in.

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Customer Success is not about tech or human touch but about the right touch

By touch I mean the way and frequency of times a customer is touched by representatives of a company, whether by technology (think BOTS, automations, etc.) or a human. I would also argue for less touch as there is a danger of bureaucracy creeping in to this fledgling profession, which comes on top of customer touchpoints that are already cumbersome.

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The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes. But for yes to be the right answer, it needs a no. Perhaps many. You cannot say yes to everything and expect to be successful or thrive. Say no at least four times more than you say yes. In this sense, a no is just as, if not more powerful.

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