Adventures inside Organisations and of the Mind
I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and…
Continue reading → Thought Rocket: Anatomy of a Perfect Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…
Choose it, don’t let it choose you. Engage in the process of engaging. Don’t just say yes to what is thrown at you from team…
Features and functions are easy to obsess over. They are tangible. You can click a button and it does something. Or not, at least not…
Continue reading → The feature / function trap of enterprise technology adoption
The Lean Startup isn't just about how to create a more successful entrepreneurial business. It's about what we can learn from those businesses to improve…
Continue reading → Lean startup methodology applied to successful enterprise technology adoption
I work in customer success in the enterprise technology space and have written several posts on the activities required for the role - find them…
Continue reading → Enterprise technology adoption – Use cases are the currency of success
I mentor startups that go through Microsoft Accelerator's London program. Because of recent experience I focus on customer success management practices and enterprise software startups,…
Continue reading → Scaling your customer success efforts online – a guide
