5 ways marketers can use ChatGPT – and the future of generative AI for marketing Posted on June 2: Everywhere you turn, marketers are getting into heated discussions about the impact of generative AI tools like ChatGPT. We’re all not-so-patiently debating: will these tools … 2023 AI Trends: 5 Disrupting Insights and Predictions Posted on June 1. The…
I asked the very question that is in the title of ChatGPT. The answer is pasted below. I’m doing this because of work I am doing in this area (on interrelated sales and AI topics) and the trend report I am writing. So it’s a way or working and sensemaking aloud. I wanted to see…
In this post, the first in a mini series, I want to highlight what I see as the killer App for Enterprise AI which revolves around sales experience/performance management and productivity. That’s because traditional ways of selling are under pressure and also because revenue growth is important to all companies. In particular in this first…
Thought rockets are especially useful when you have limited time. In this context they are useful in channelling your thoughts and getting to the core of what you are doing or trying to say fast and effectively. I especially enjoy it while writing. Sometimes you should subject yourself to this pressure even when you don’t…
Buyers are typically two-thirds of the way through a purchase journey before even engaging a seller. That’s because they’re doing a lot of research upfront so they already know a lot about your company, your products, the features, your competitors, even the price. With such little reliance on sellers, imagine bringing the capabilities of AI…
In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing how I can get help from Generative AI in composing an email that I would send to a customer, for example. This is coming to other Microsoft tools as I…
Generative AI is revolutionizing various industries from art to medicine. Discovering its potential impact and current use cases is still at an early stage and I have being doing a bit of that under the AI tag. Generative AI describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text,…
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a matrix and I plotted some of the key factors or considerations within that. Now, because of the work I do at Microsoft (disclosure), I wanted…
One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…
I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for doing it. It’s the bane of modern life and often the preserve of large, monolithic organisations. But no one is immune and especially in an already chaotic and complex world,…
I’ve made it analogous to waiting for a bus, this whole topic of permission, and how it pertains to work. What I mean is I often see teams or individuals waiting for permission before they take any action. Sometimes they know who they seek permission from, often not – they are just waiting for someone…
I’ve just returned from a week in Japan with colleagues from all over the world – the featured image has yours truly pictured in one of sessions we held 😎 I look after Microsoft Japan’s global accounts in EMEA (disclosure) from a customer success point of view – these are global companies with regional operations…
How “Corporate Explorers” Are Disrupting Big Companies From the Inside Posted on August 25. A unique breed of entrepreneurs is creating innovative ventures — without launching startups or chasing VC funding. Meeting fatigue is an IT problem. Here’s how async can help Posted on August 22. The role that meetings (especially virtual ones) play in…
I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where this work leads to. The obvious question is what kind of business outcome you are trying to achieve and how do you measure it. This…