Tag: microsoft

Internal Communications is more important than ever but missing a trick

If you’ve been following anything I have written in the last few months around employee experience, you’ll see that it is equally as important and indeed crucial to customer experience but often lacks attention, although that is now changing. It’s similar to enterprise software which has often lagged behind end consumer software in terms of innovation and adoption. Likewise, internal communications is a vital ingredient in employee experience but I think its been missing a trick.

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Why hybrid work is the new standard for productivity and sense making

By hybrid work I mean a combination of remote and in-office work, virtual and physical, etc. The extremes have been tested. Before the pandemic it was mostly in-office work. With the pandemic its been all remote/virtual. Now many are coming to the conclusion that a balance is best, in other words, hybrid work. While the data tea leaves are still being sifted, I capture some of what I know on the subject, since I work in the space (disclosure), as well as from recent great articles.

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The backlash to video calling and the alternatives

Okay I wouldn’t call just one decision from the CEO of a major bank the indication of a backlash: Citigroup CEO ordains Zoom-free Fridays to ease ‘relentless’ pandemic workday. But come on, how many tales have you already heard of similar woes. Zoom fatigue has become a thing. And its not just about Zoom. Microsoft Teams (disclosure) has built features into their software to try and negate the ill effects of too much time spent on video calls. So what’s a business bod to do?

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Considering Microsoft Teams as a Platform – get started with App templates

In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get started with use of App templates in Teams. This is a big focus of my work with customers at the moment and I give an overview of the App template library and then dive into two popular Apps.

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In an age of machines human organisations matter – an ode to joy

There is an explosion of automation, Artificial Intelligence, Machine Learning with many fearing job losses. In the attention economy we have proliferation of social media, questionable content, digital addiction, etc. Freedom of expression knows no bounds yet sensitivities are tested like never before. There are many benefits to adopting these tools and approaches and there are those that countervail – some stand out, either as out of touch dinosaurs or innovators. In all this there are many reasons to be joyful.

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Employee Experience Platform – the birth of a category

This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a Platform strategy which I have written about several times. Since Viva will be served exclusively through Teams, this is a perfect execution of the Teams as a Platform strategy. And it brings the new product and its functionalities into the Flow of Work.

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On Microsoft Teams and building digital ecosystems and platform businesses

In a recent FT article (registration required) based on an interview with Satya Nadella, CEO of Microsoft, he makes the point that “Teams is on its way to becoming a digital platform as significant as the internet browser, or a computer operating system”. I work with customers on their use of Microsoft Teams (disclosure) day in and day out and can vouch for a lot of what is in that statement. I cannot share too much other than offer my opinion which is what this post is about.

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Slack acquisition – this feels personal

I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there at the birth of Enterprise Social. I’ve written lots before (latest posts) and so feel with this vested interest and experience I can also have an opinion as everyone else does, per TechCrunch: Everyone has an opinion on the $27.7B Slack acquisition 😬

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Microsoft leading the Future of Work

We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work.​ That is because its technologies and the services it provides customers to support them are so intrinsic to the workplace. That has been the case for 30+ years building up a body of first hand insights that is unparalleled, not to speak of the research being done in this space.

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Microsoft Teams, with its 115M users, is way more than just chat or meetings. From this Geekwire article:

“Meetings are important, but they are transactional. Work happens before meetings, during meetings, and after meetings. That ability to have the workflow completely stitched together is where Microsoft 365 really stands out. That reinforcing effect of Teams by itself, and then Microsoft 365 in conjunction with Teams, is where you’ll see a significant amount of usage growth, more so than individual tools of the past, even.”

CEO Microsoft, Satya Nadella

Microsoft Teams as a Platform – the next frontier

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The future of work needs better insights and the path is clear

The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19 and the move to remote work (which not everyone agrees to), this and inded the future of work is hugely in question and supporting and measuring it becomes imperative. I’m just sharing some of the work I am doing and approaches I’m taking – hopefully this is of use.

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