As I approach 10 years at Microsoft (disclosure), I can honestly say that when I started here, I didn’t think I would be here that long. Granted it was not […]
Read moreTag: Microsoft
Microsoft 365 customer questions – OpenAI strategy and roadmap
NOTE Because of the fast moving nature of this topic, I have now started a trend watching page which will eventually become a trend report – more here. What a […]
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Features that delight with ChatGPT Outlook Edge Bing
In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing how I can get help […]
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SenseMaking from the Web
ChatGPT and LLM-based chatbots set to improve customer experience Posted on February 10. Large language model–driven artificial intelligence (AI) chatbots burst into prominence in recent weeks, capturing enterprise leaders’ attention […]
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Battle of the design tools – Canva vs Microsoft Designer
I’ve been using Canva for many years now and pay for the Pro version. £9.99 per month is not that cheap but I have definitely received value from my investment […]
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Microsoft and the employee experience journey matrix
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a […]
Read moreMicrosoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 […]
Read moreMicrosoft 365 customer questions – Viva Amplify boosting internal comms
I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the […]
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize […]
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Content automation and Microsoft’s new OneNote Dictation tool
Creating content is really hard. I’ve been blogging now for the last 15 years and I can tell you, any way I can find to make it better, faster and […]
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How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes
I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where […]
Read moreMicrosoft 365 customer questions – Teams chat pop out for improved collaboration
Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing […]
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Microsoft Viva goes vertical – sales productivity module announced
I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working […]
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Features that Delight – Outlook Calendar Board
The new Calendar Board view is only available in Outlook Web App at the moment but coming to the client soon. It is a delightful tool that still lets you […]
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Employee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
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