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SenseMaking from the Web
In this post of curated articles, a mixed bag covering everything from AI (no surprise), innovation, attention, Agents and management. One in particular is sending…
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Understanding AI Psychosis – A Reality Check
AI psychosis is in the news. Apart from those predisposed to it, delusional thinking can affect otherwise healthy individuals but doesn’t have to. Scrutinize your…
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Why customer success still needs humans and service innovation
A long while back, early in my customer success career, I predicted that The Future of Customer Success is Not Human. That was written way…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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