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Role of Self Service in Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…
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Role of Sales in Customer Success and 6 rules to guide you
How many times in your role as a customer success manager working with customers, have you struggled with the solution you are trying to implement…
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Of hopes and dreams in organisational transformation
I work indirectly in the organisational transformation business. I help with the adoption of new technologies. This often drives a need for change. Ideally I…
InnerVentures
Adventures inside Organisations and Mind
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