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The Customer Success Team Maturity Model
NOTE: The thinking behind this model applies predominantly to enterprise SaaS operations. It also applies to the maturity of your customer success team, not the…
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The connected car vision is missing a few connections
The connected car is the future for automotive companies. There is a lot going on in this space. I know because in my business, I…
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Role of purpose and intent in customer success
How do you begin to assess how successful you are likely to be with your customers ahead of the customer success journey? Taking this approach,…
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Adventures inside Organisations and Mind
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