-
5 usage and adoption heuristics for customer success
I wanted to capture some simple rules of thumb that I could use to easily remember the top line influences on my work in customer…
-
Success Hacking
Success Hacking takes a very experimental and evidence based approach to achieving outcomes. Target. Do. Observe. Learn. Many of the activities I have pursued in…
-
Metrics that matter and the ideal customer success dashboard
One chapter of my new eBook / trend report is going to cover metrics. What you track and how you track it. There is much…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
More in about and contact here.
InnerVentures 