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The customer’s success is crucial to yours and begins with mindset
I’m surprised more organisations haven’t cottoned on. Focusing on making customers successful with the use of your products or services. Understanding that this success drives…
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The customer success and experience iceberg
I’ve just started working on my new eBook / trend report and I got to thinking about the cover. A little back to front but…
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The Future of Customer Success is Not Human
It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a…
InnerVentures
Adventures inside Organisations and Mind
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