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Customer experience, the subscription economy and 10 ways success teams will make you win
The Subscription Economy Advances in technology, economic pressures and shifting cultural norms mean new models of ownership are gaining attention in many industries. People are…
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Innovation is the why, change is the how
There is a lot of talk about being more agile, responsive, lean, etc. These are all very worthwhile approaches. They all very often take a…
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State of Customer Success – Learnings from Pulse 2017
I attended Pulse 2017 in San Francisco a few weeks back, a three day event run by Gainsight, a vendor selling customer success software. A massive…
InnerVentures
Adventures inside Organisations and Mind
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