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Connecting customer advocates to drive product strategy and customer success
I’ve written a lot about ways to scale success efforts but the best is always face to face. Events like customer meetups are a perfect…
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Customer Success from the customer and vendor’s point of view
Just a quick doodle to capture this thought I had and a note to accompany it. Customer Success is the business I’m in. That is,…
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The feature / function trap of enterprise technology adoption
Features and functions are easy to obsess over. They are tangible. You can click a button and it does something. Or not, at least not…
InnerVentures
Adventures inside Organisations and Mind
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