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Scaling your customer success efforts online – a guide
I mentor startups that go through Microsoft Accelerator’s London program. Because of recent experience I focus on customer success management practices and enterprise software startups,…
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Can you outsource success?
3 minute read. I’m in the success business. I work at Percolate, a marketing technology startup. I help drive the successful use of our technology by customers. I’ve…
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Round up of latest #innerventures trends
It’s been a while since I updated on trends in this space so quite a few to add. Is Apple about to start pumping money…
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Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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