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The future of customer success is not human – part 2
I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I…
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SenseMaking from the Web
This week’s list of curated articles has a blend of thoughts about the thinking process, i.e. metacognition. They cover both real and artificial processes, human…
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Disrupting the value chain with Enterprise AI
This McKinsey article nails it: Gen AI’s next inflection point: From employee experimentation to organizational transformation | McKinsey. Points like these especially, “beyond experimentation”, “capture…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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