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Why customer success still needs humans and service innovation
A long while back, early in my customer success career, I predicted that The Future of Customer Success is Not Human. That was written way…
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Making sense of SenseMaking – the AI version
I refer to this post as the AI version because here is the human version: Making sense of SenseMaking. That was written in 2016. In…
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SenseMaking from the Web
The AI adventures continue unabated. The challenges are real and varied. The essence of a lot of the articles in this post is that many…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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