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Customer service is broken and AI can fix it
I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is…
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The difference between a strategy and a plan
I watched an Instagram clip the other day. It blew me away with what I thought was an ingenious strategy. It led to a thought…
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Two years in with Enterprise AI – five things I learned
I’ve been working on Microsoft’s (disclosure) AI solutions in the Modern Work area (Microsoft 365 or M365 in short) for the last two years. Since…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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