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SenseMaking from the Web
Common themes in this batch of articles cover accelerating transitions to the future of work, with Microsoft leading the way in redefining work vocabulary and…
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Customer service is broken and AI can fix it
I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is…
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The difference between a strategy and a plan
I watched an Instagram clip the other day. It blew me away with what I thought was an ingenious strategy. It led to a thought…
InnerVentures
Adventures inside Organisations and Mind
A sensemaking newsletter masquerading as a blog. Each new post straight into your inbox when you subscribe. Covering the intersection of artificial intelligence and human ingenuity at work, balanced by mindful practice.
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