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State of a category – customer success 2021
I’ve been in this space formally for almost 10 years now. I say formally because I’ve been doing the work a lot longer, just under…
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A year of tech in charts – pandemic edition
All the charts (click on any to view enlarged) come from an article in the The Information from various different sources: 12 Charts That Show…
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Considering Microsoft Teams as a Platform – get started with App templates
In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on…
InnerVentures
Adventures inside Organisations and Mind
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