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Customer success operations – some answers
I was asked by Brook Perry from ’nuffsaid if I would be interested in contributing to an article she was working on with others to…
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Slack acquisition – this feels personal
I only say that because of my experience with a similar acquisition (when Yammer was acquired by Microsoft – disclosure) and that I was there…
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How to measure value for customers
This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands…
InnerVentures
Adventures inside Organisations and Mind
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