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AI adoption and innovation in the enterprise
This is my usual post curating some of the best articles I’ve read in the last month, just a slightly different guise. They all gravitate around areas I’m focused on at work. These days, they are seemingly what all work has become: adoption of AI technology at work and innovation, guided by the right change…
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In the age of AI knowledge becomes a commodity
I’ve been pondering this recently based on the work I do making customers successful with their use of AI. Product knowledge has always been a key part of this type of work, i.e learning and keeping up to date with changing technology. Not so much anymore when AI keeps up better. With technology changing so fast…
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A month is a long time in technology
I could easily have said a week or even a day. I chose a month because it has been roughly that long since my last post. This is partly self imposed but also due to my work load. A new role at work setting up an innovation program supporting AI service delivery offerings has kept…
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SenseMaking from the Web
Dive into this collection of articles covering the twists and turns of AI-driven transformation. From kaizen-fueled strategies at Microsoft to debunked innovation fairy tales, you’ll discover why some AI projects soar while others, well, don’t make it past the launchpad. Also, why creativity and imagination are still our last best bet at retaining sanity, being…
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Battle of the design tools – Canva vs Microsoft – round two
A lot can happen in 31 months. I first wrote about this on February the 4th 2023: Battle of the design tools – Canva vs Microsoft Designer. I’ve been using both tools since and one of them has come an extremely long way. But how do they stack up today? I’m not going to go…
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SenseMaking from the Web
In this post of curated articles, a mixed bag covering everything from AI (no surprise), innovation, attention, Agents and management. One in particular is sending shock waves in enterprise AI circles. Never a dull moment in this AI hype cycle. MIT report: 95% of generative AI pilots at companies are failing Posted on August 18.…
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Understanding AI Psychosis – A Reality Check
AI psychosis is in the news. Apart from those predisposed to it, delusional thinking can affect otherwise healthy individuals but doesn’t have to. Scrutinize your beliefs, apply critical thinking – be wake, not asleep.
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Why customer success still needs humans and service innovation
A long while back, early in my customer success career, I predicted that The Future of Customer Success is Not Human. That was written way before AI had become what it is today, so arguably truer than ever. Yet in support of the title of this post, I didn’t say humans would be done away…
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Making sense of SenseMaking – the AI version
I refer to this post as the AI version because here is the human version: Making sense of SenseMaking. That was written in 2016. In the 9 years since, AI happened and is turning SenseMaking on its head, or so I think. At least we have to change how we think about it and what…
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SenseMaking from the Web
The AI adventures continue unabated. The challenges are real and varied. The essence of a lot of the articles in this post is that many are in the thick of it, confronting all the challenges coming their way, failing and succeeding in equal measure. And that is the point. You need to be in it…
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Diary of an Innovation Junkie
I originally wrote this post on LinkedIn under the guise of Accidental Intrapreneur. I’m bringing it over here after reflecting that innovation is really at the heart of my activities, hence the title change. This post also brings things up to date and documents my dalliances with innovation since forever. A few other semantic pointers.…
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Agentic AI – Concept to Production – A guide
Agentic AI is the next stage of evolution for AI. My guide focuses on use in the enterprise and how to ensure that you know what Agents can do, how to ensure you build the right ones for your business and then get them into user’s hands and driving value (including measuring that value). The…
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The worsening content and app deluge and the choice trap
AI makes content creation and distribution easy. The cost to create Apps is plummeting. It creates a choice trap and your attention is the victim. Ironically, AI can also be your salvation, providing you think intentionally and critically. If you thought the proliferation in content and apps had reached its peak, think again. AI has…
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SenseMaking from the Web
Common themes in this batch of articles cover accelerating transitions to the future of work, with Microsoft leading the way in redefining work vocabulary and practices. There’s a focus on value creation in business and the shift from traditional profit-centric business models to value creation for customers, which has shown positive responses from staff and…
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