InnerVentures

  • Deciding on business outcomes with Microsoft three clouds

    With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.

    Stephen Danelutti

  • The new customer success partnerships

    Customer Success teams in SaaS companies (mostly what I am focusing on here) probably like to think they are the spearhead for making customers successful (as the name suggests). In truth, its not that simple (is it ever). First a little context on the two DanelDoodle’s I shared in this post. I use the Paper…

    Stephen Danelutti

  • Two brains on “Everything as a Service” for the price of one

    These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS) who met recently. We realised our common background and insights and decided to produce this combined thought piece – hope you enjoy.

    Stephen Danelutti

  • The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering…

    Stephen Danelutti

  • The power of yes and no

    Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes.…

    Stephen Danelutti

  • The business of culture change in the tech industry

    I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.

    Stephen Danelutti

  • The innovation train and how best to lubricate the collaboration tracks

    It has been almost 20 years since the birth of the social web and maybe a little less for the enterprise which caught up later. In this brave new world, especially in the enterprise, email was to be replaced in favour of tools that were simple, social and collaborative. I’ve been in the business all…

    Stephen Danelutti

  • Cure for Corona Blues

    Wise Words I’ve collected over the years that are perfect for these challenging times if you need some solace, inspiration or just to get your mind off things.

    Stephen Danelutti

  • As a Service trend research – technology ecosystems

    One of the chapters I am covering in a trend report I am working on (As a Service Trend) will focus on technology ecosystems. Technology is fundamental to all of the solutions in the new As a Service sphere because of the connection it provides to data, between customer and provider, to physical things, etc.…

    Stephen Danelutti

  • The hidden cost of complexity in enterprise software

    It’s an unfortunate side effect of growth that when your enterprise software goes hyperscale in a growing market, you will need to accommodate an ever expanding set of customer demands for new functionality. Doing so fends of competition but adds complexity and friction to the user experience. It can even be counter-productive and lead to…

    Stephen Danelutti

  • Subscription Model Success Factors

    Stephen Danelutti

  • How to make your activities pop in Microsoft Teams 💥

    I’m often asked by customers how they can make things stand out in their Teams activities. It’s often when things have taken off on Teams in their organisation and activities starts to explode. Standing out when things are quiet is easy, when there is a flood of information and messaging, not so much. So I’ve…

    Stephen Danelutti

  • Behaviours of the post modern organisation

    I’ve had the luxury of some time to think while in lockdown and created this DanelDoodle. In it, I’m looking not only at the post modern but also post COVID-19 organisation. And by modern organisation I am referring to what I captured here: The modern organisation’s hierarchy of needs.

    Stephen Danelutti

  • Balance customer success at scale with high touch when new demand spikes

    I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. For the lucky few, it can also be something of a double edged sword. Supporting your customers the right way regardless, is crucial.

    Stephen Danelutti