• Playing your part in the machine of business is hard. Start with mindset.

    Business transformations or change management efforts are a dime a dozen. We are bombarded by the constant need for change in the face of accelerating change. We get we need to build an ability to master change. The problem is in the face of cynical change or transformation programs where many have gone wrong, we…


  • Leading the right behaviours through metrics and new work models

    Metrics drive behaviour. Organisations also know that they can better manage, what they can measure. So if you want to change behaviours, look at the metrics you are using and how they are driving behaviours. You also need to look at the models and frameworks in which the metrics are contextualised and which drive them.…


  • Thought Rocket: The Conversation is the Collaboration

    Workplace chat is something I am heavily focused on at the moment, i.e. my customers use of Microsoft Teams. Either through lack of knowledge or legacy thinking, I’m faced with initial confusion. This quick video aims to tackle that. I’m trying to emphasise that it’s not about the many things I get asked to address…


  • Thought Rocket: Persona’s and knowing your users

    I put this simple video together the other day. I shared it on LinkedIn and it got some good feedback – check the comments. The post and comments go in to more detail in terms what I was thinking and how responses helped me flesh it out a little. So herewith, the video:


  • What good data looks like

    This last week I attended a meetup and workshop in London organised by Customer Success Network, a European based not-for-profit community for customer success managers. It had the same title as this post. An excellent session which started off with a few minutes of talking by Dan Steinman, GM Gainsight EMEA. I then facilitated one of the…


  • What business are you in?

    The question in the title derives from the classic marketing thought piece by Theodore Levitt entitled Marketing Myopia. At the time it rocked not just the marketing world but the business world in general and has shaped business thinking ever since. Published in the Harvard Business Review in July/August 1960, it is no less relevant…


  • An explorers guide to the new era of work

    The explorer There’s a long list of traits prevalent in the explorer, people that are naturally inclined to overcoming challenges and seeking new discoveries in any field, place or time. Those traits that stand out for me are the joy of mastering new skills or knowledge, an insatiable desire for uncovering truth and new things…


  • Of hopes and dreams in organisational transformation

    I work indirectly in the organisational transformation business. I help with the adoption of new technologies. This often drives a need for change. Ideally I see it being done because a group of forward thinking individuals have realised the need for change. Perhaps they see there are better ways of achieving outcomes than in the…


  • New directions in content creation

    I’ve just enabled the new Gutenberg editor in WordPress, what I use for my site and blog.  The goal of this new editor is to make adding rich content to WordPress simple and enjoyable. This post is a test and a review all in one. It’s not an entirely new concept since platforms like Medium…


  • How the specialist engages with work

    Choose it, don’t let it choose you. Engage in the process of engaging. Don’t just say yes to what is thrown at you from team mates, bosses, customers, random approaches from the web and social media. Be discriminating or become a generalist. Be focused or fail, as in Warren Buffet’s 5/25 Rule Arrogant you might…


  • Success Hacking

    Success Hacking takes a very experimental and evidence based approach to achieving outcomes. Target. Do. Observe. Learn. Many of the activities I have pursued in my life were conducted in this spirit. I’ve tried to capture them as portfolio projects. Some were not successful per se but the learning in every case was. Which I…


  • Innovation is the why, change is the how

    There is a lot of talk about being more agile, responsive, lean, etc. These are all very worthwhile approaches. They all very often take a view on different ways of dealing with change starting with the need for change. The central theme to all of the above is very often that the pace of change…


  • Technology alone is not enough

    As we approach a fourth transformation (according to Robert Scoble and Shel Israel it’s How Augmented Reality and Artificial Intelligence Will Change Everything), we face some challenges and questions. Will machines master humans, especially in the work place? How will we coexist with machines that begin to outstrip our intelligence capabilities? What are humans uniquely positioned…


  • Notes for system design

    I was thinking, since I’ve done some work on a few systems, that I should capture some notes. Guidelines really since I plan to create a few more :) Here is an example of one system I recently created: Lean startup methodology applied to successful enterprise technology adoption So here are the notes in summary, in…