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SenseMaking from the Web
Democratizing AI with digital adoption platforms Posted on October 16. More quickly even than the internet, generative AI has become a core technology that is shaping our immediate workplace reality and longer-term … The new non-negotiable marketing skills according to Booking.com CMO Arjan Dijk Posted on October 9. Arjan Dijk has presided over Booking.com’s most…
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Beyond onboarding – growth hacking adoption of your product with customers
NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and…
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The future of work needs better insights and the path is clear
The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19…
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Favourite demos from Microsoft Ready and Inspire 2019
Ready is an annual employee focused event run by Microsoft and Inspire is partner focused. We generally run them in July and present some really cool demos and content and so here is some public facing material I can share and my favourites from a bunch. Notice in the case of the Teams in the Classroom…
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Beyond Technology Adoption – Business Scenarios with Microsoft Teams
Microsoft Teams is such an incredible work productivity tool. It doesn’t just bring work from other applications into the conversation but the whole tool itself. That plus the ability it offers to structure activities into logical workflows provides perfect context for bringing business scenarios to life. Business scenarios are an important mechanism in beyond adoption to…
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Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, understanding and using features of a technology to get new value from it. Activities can be anything from communication, learning components, social proof (showing how…
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