InnerVentures

  • Overcoming challenges in an innovation imperative world – 2nd edition

    Just a few weeks ago I highlighted how important innovation was and yet how disinterested everyone was in it: Innovation has never been more problematic or needed – 3 things you can do. I went on to suggest 3 ways in which you could address this challenge. Not more than a week later, this post…

    Stephen Danelutti

  • The employee customer experience connection – fundamentals

    Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space lie. This post is intended to dig a little deeper on the subject. Check out the diagram which captures a little more detail than I’ve…

    Stephen Danelutti

  • Employee Experience Platform – the birth of a category

    This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a…

    Stephen Danelutti

  • How to measure value for customers

    This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands on a recently published Forrester report with the same title as this post. I cannot share the report for obvious reasons but this is my review of the highlights of…

    Stephen Danelutti

  • Microsoft leading the Future of Work

    We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work.​ That is because its technologies and the services it provides customers to support them are so intrinsic to the workplace. That has been the case for 30+ years building…

    Stephen Danelutti

  • Another shift the pandemic has accelerated – enterprise sales

    B2B selling was already changing before COVID-19. I’ve written before about how I think customer success practices with their emphasis on product usage is changing sales to be more data and impact driven and more receptive to the user, not just the purchasing unit. This change is not unique to enterprise software sales – think…

    Stephen Danelutti

  • The future of work needs better insights and the path is clear

    The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies and a key part of this is what and how to measure the right impact of M365 on workplace productivity. At this time with COVID-19…

    Stephen Danelutti

  • Enabling Usage Insights for Office 365 Customers

    This post provides first some simple context for whom and why it is important to understand usage of enterprise technology platforms and then how we enable it at Microsoft for the Office 365 suite of products. You can skip the context and head straight to the enabling part if you like. It’s important for Customer Success…

    Stephen Danelutti