Just a few weeks ago I highlighted how important innovation was and yet how disinterested everyone was in it: Innovation has never been more problematic or needed – 3 things […]
Read moreTag: analytics
The employee customer experience connection – fundamentals
Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space […]
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Employee Experience Platform – the birth of a category
This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt […]
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How to measure value for customers
This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands on a recently published Forrester […]
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Microsoft leading the Future of Work
We’re in the middle of a massive uncontrolled experiment. Microsoft where I work (disclosure), is uniquely positioned to understand its impact on the future of work. That is because its […]
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Another shift the pandemic has accelerated – enterprise sales
B2B selling was already changing before COVID-19. I’ve written before about how I think customer success practices with their emphasis on product usage is changing sales to be more data […]
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The future of work needs better insights and the path is clear
The path with Microsoft that is, which is all I can talk about based on my experience (disclosure). I’m working with several customers to support adoption of Microsoft 365 technologies […]
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Enabling Usage Insights for Office 365 Customers
This post provides first some simple context for whom and why it is important to understand usage of enterprise technology platforms and then how we enable it at Microsoft for […]
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