InnerVentures

  • AI adoption and innovation in the enterprise

    This is my usual post curating some of the best articles I’ve read in the last month, just a slightly different guise. They all gravitate around areas I’m focused on at work. These days, they are seemingly what all work has become: adoption of AI technology at work and innovation, guided by the right change…

    Stephen Danelutti

  • A month is a long time in technology

    I could easily have said a week or even a day. I chose a month because it has been roughly that long since my last post. This is partly self imposed but also due to my work load. A new role at work setting up an innovation program supporting AI service delivery offerings has kept…

    Stephen Danelutti

  • SenseMaking from the Web

    Dive into this collection of articles covering the twists and turns of AI-driven transformation. From kaizen-fueled strategies at Microsoft to debunked innovation fairy tales, you’ll discover why some AI projects soar while others, well, don’t make it past the launchpad. Also, why creativity and imagination are still our last best bet at retaining sanity, being…

    Stephen Danelutti

  • Battle of the design tools – Canva vs Microsoft – round two

    A lot can happen in 31 months. I first wrote about this on February the 4th 2023: Battle of the design tools – Canva vs Microsoft Designer. I’ve been using both tools since and one of them has come an extremely long way. But how do they stack up today? I’m not going to go…

    Stephen Danelutti

  • SenseMaking from the Web

    In this post of curated articles, a mixed bag covering everything from AI (no surprise), innovation, attention, Agents and management. One in particular is sending shock waves in enterprise AI circles. Never a dull moment in this AI hype cycle. MIT report: 95% of generative AI pilots at companies are failing Posted on August 18.…

    Stephen Danelutti

  • Why customer success still needs humans and service innovation

    A long while back, early in my customer success career, I predicted that The Future of Customer Success is Not Human. That was written way before AI had become what it is today, so arguably truer than ever. Yet in support of the title of this post, I didn’t say humans would be done away…

    Stephen Danelutti

  • SenseMaking from the Web

    The AI adventures continue unabated. The challenges are real and varied. The essence of a lot of the articles in this post is that many are in the thick of it, confronting all the challenges coming their way, failing and succeeding in equal measure. And that is the point. You need to be in it…

    Stephen Danelutti

  • Agentic AI – Concept to Production – A guide

    Agentic AI is the next stage of evolution for AI. My guide focuses on use in the enterprise and how to ensure that you know what Agents can do, how to ensure you build the right ones for your business and then get them into user’s hands and driving value (including measuring that value). The…

    Stephen Danelutti

  • The worsening content and app deluge and the choice trap

    AI makes content creation and distribution easy. The cost to create Apps is plummeting. It creates a choice trap and your attention is the victim. Ironically, AI can also be your salvation, providing you think intentionally and critically. If you thought the proliferation in content and apps had reached its peak, think again. AI has…

    Stephen Danelutti

  • SenseMaking from the Web

    Common themes in this batch of articles cover accelerating transitions to the future of work, with Microsoft leading the way in redefining work vocabulary and practices. There’s a focus on value creation in business and the shift from traditional profit-centric business models to value creation for customers, which has shown positive responses from staff and…

    Stephen Danelutti

  • Customer service is broken and AI can fix it

    I am sharing an experience I had with Samsung customer service the other day. I’m not picking on them – I bet my experience is common amongst many other customers with a wide swathe of consumer companies. I share it just to show what bad looks like and how the promise of AI for customer…

    Stephen Danelutti

  • Two years in with Enterprise AI – five things I learned

    I’ve been working on Microsoft’s (disclosure) AI solutions in the Modern Work area (Microsoft 365 or M365 in short) for the last two years. Since Copilot for M365 was launched. It’s been wild. I’ve learned a thing or five and here they are. With no particular emphasis or order. The learning is from my time…

    Stephen Danelutti

  • SenseMaking from the Web

    This post is exclusively focused on articles covering AI. The common themes I picked up on are Enterprise AI adoption is being gamed, not being measured properly or not being focused properly, i.e. on the right use cases. Another theme is around strategies to prevent being made redundant by AI by boosting our uniquely human…

    Stephen Danelutti

  • Enterprise AI solutions hunting for problems

    We are still at that stage where the promise way exceeds the benefits. The verdict is still out. Yes we have the instinct that there is great benefit to be had. But showing the money remains elusive for most. We are at the value proof stage for Enterprise AI and this still requires deep work.…

    Stephen Danelutti