InnerVentures

  • Information is not truth

    AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…

    Stephen Danelutti

  • The future of customer success is not human – part 2

    I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I was talking about automation at the time. Now it’s all about AI which has progressed in leaps and bounds. I was also focused on customer success then, as a profession.…

    Stephen Danelutti

  • Disrupting the value chain with Enterprise AI

    This McKinsey article nails it: Gen AI’s next inflection point: From employee experimentation to organizational transformation | McKinsey. Points like these especially, “beyond experimentation”, “capture value from current momentum”, “inflection point” and so on. They get to the essence of this post. It means we are out of the starting gates with Enterprise AI. Some…

    Stephen Danelutti

  • SenseMaking from the Web

    Not sure about what the AI transformation means for HR tech? We asked an expert Posted on July 31. As AI-powered technology continues to change the ways of work, and with more HR tech vendors than Baskin-Robbins flavors, the advancement of … 30% of generative AI projects in businesses predicted to be abandoned by 2025…

    Stephen Danelutti

  • Identifying Technology Transformation S Curves for Modern Work

    Determining where the world of work is heading and how it is being transformed is not easy work and there are many great thinkers and institutions spending time on this. But for anyone leading a company or involved in the business of technology transformation, it’s imperative you do your own thinking. Here is mine. This…

    Stephen Danelutti

  • Your AI Transformation is a journey not a destination

    If you’re involved in a major change or transformation at work focused on adopting new AI technologies, this is an important perspective to be aware of. I’m researching this subject for a new trend report (Future of HumAIn Work) and work in this area (disclosure) and in my experience, this perspective or mindset and getting it…

    Stephen Danelutti