InnerVentures

  • Microsoft 365 customer questions – Service BOTs in Teams

    Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in both areas or departments? Answer: For the answer it is probably best to just share the two slides I used to capture the issue and…

    Stephen Danelutti

  • Features that delight – reminders in context – Microsoft Teams

    One of the big bets on Microsoft Teams that the CEO himself has articulated (see this post) is that it becomes a “platform as significant as the internet browser, or a computer operating system”. One key outcome of this is that if Teams does become as pervasive as this suggests and the tool where all…

    Stephen Danelutti

  • Beyond onboarding – growth hacking adoption of your product with customers

    NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and…

    Stephen Danelutti

  • Considering Microsoft Teams as a Platform – get started with App templates

    In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get started with use of App templates in Teams. This is a big focus of my work with customers at the moment and I give an…

    Stephen Danelutti

  • In an age of machines human organisations matter – an ode to joy

    There is an explosion of automation, Artificial Intelligence, Machine Learning with many fearing job losses. In the attention economy we have proliferation of social media, questionable content, digital addiction, etc. Freedom of expression knows no bounds yet sensitivities are tested like never before. There are many benefits to adopting these tools and approaches and there…

    Stephen Danelutti

  • For citizen development to work address innovation culture first

    I’m seeing more and more signals driving this trend which has only been around a short while. Gartner describes citizen development thus. Its precursor was the consumerisation of IT. One of the key aspects of this trend was that decision making on the use of software in organisations was increasingly being taken by business users,…

    Stephen Danelutti

  • Adoption Hacks

    Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, understanding and using features of a technology to get new value from it. Activities can be anything from communication, learning components, social proof (showing how…

    Stephen Danelutti

  • The Future of Customer Success is Not Human

    It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a need for them. If anything, humans will be liberated to carry out the high-touch, heavy lifting work we are uniquely qualified to do and should be focusing on instead, like…

    Stephen Danelutti