Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in […]
Read moreTag: bots
Features that delight – reminders in context – Microsoft Teams
One of the big bets on Microsoft Teams that the CEO himself has articulated (see this post) is that it becomes a “platform as significant as the internet browser, or […]
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Beyond onboarding – growth hacking adoption of your product with customers
NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as […]
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Considering Microsoft Teams as a Platform – get started with App templates
In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get […]
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In an age of machines human organisations matter – an ode to joy
There is an explosion of automation, Artificial Intelligence, Machine Learning with many fearing job losses. In the attention economy we have proliferation of social media, questionable content, digital addiction, etc. […]
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For citizen development to work address innovation culture first
I’m seeing more and more signals driving this trend which has only been around a short while. Gartner describes citizen development thus. Its precursor was the consumerisation of IT. One […]
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Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, […]
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The Future of Customer Success is Not Human
It’s a pretty provocative statement, I know. To be clear, I’m not suggesting humans won’t be involved any longer or that there won’t be a need for them. If anything, […]
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