There are key activities and those leading them at the heart of the changes happening at work as a result of the pandemic. Some are quick to adopt them and others not. Then there are those that will unfortunately not survive. Activities focus on events, remote work and learning.
Continue reading “The reinvention of normal at work”
I’ve always said its so much better to be changing and transforming as a result of innovation based activities rather than crisis based activities. To be changing ahead of the curve because you are innovating, not after the curve because of a crisis – if you’ll excuse the expression.
Continue reading “Necessity drives digital transformation but who are the innovators”
I’ve had the luxury of some time to think while in lockdown and created this DanelDoodle. In it, I’m looking not only at the post modern but also post COVID-19 organisation. And by modern organisation I am referring to what I captured here: The modern organisation’s hierarchy of needs.
Continue reading “Behaviours of the post modern organisation”
I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. For the lucky few, it can also be something of a double edged sword. Supporting your customers the right way regardless, is crucial.
Continue reading “Balance customer success at scale with high touch when new demand spikes”
