Necessity drives digital transformation but who are the innovators

I’ve always said its so much better to be changing and transforming as a result of innovation based activities rather than crisis based activities. To be changing ahead of the curve because you are innovating, not after the curve because of a crisis – if you’ll excuse the expression.

Continue reading “Necessity drives digital transformation but who are the innovators”

Balance customer success at scale with high touch when new demand spikes

I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. For the lucky few, it can also be something of a double edged sword. Supporting your customers the right way regardless, is crucial.

Continue reading “Balance customer success at scale with high touch when new demand spikes”

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