InnerVentures

  • Starting out as a customer success manager – first 10 things to do

    I was asked by a new colleague who is just two months into his role, what advice I could provide. Here it is in a short, sharp list of 10 things to focus on. I’ve tried to make it generic since there are some things specific to the company I work for that I could…

    Stephen Danelutti

  • How to measure value for customers

    This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands on a recently published Forrester report with the same title as this post. I cannot share the report for obvious reasons but this is my review of the highlights of…

    Stephen Danelutti

  • Data Doodle Excellence

    Time Magazine have truly excelled with this recent cover which features a data doodle par excellence. Love the visual representation as a backdrop to the data – powerful 💪

    Stephen Danelutti

  • Two brains on “Everything as a Service” for the price of one

    These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS) who met recently. We realised our common background and insights and decided to produce this combined thought piece – hope you enjoy.

    Stephen Danelutti

  • Update on As A Service Trends

    It’s been a while since my last update and there’s been lots going on so sit down, grab a ☕ and enjoy reading about a host of new announcements and articles capturing the trend.

    Stephen Danelutti

  • Enabling Usage Insights for Office 365 Customers

    This post provides first some simple context for whom and why it is important to understand usage of enterprise technology platforms and then how we enable it at Microsoft for the Office 365 suite of products. You can skip the context and head straight to the enabling part if you like. It’s important for Customer Success…

    Stephen Danelutti