The connected car is the future for automotive companies. There is a lot going on in this space. I know because in my business, I have several customers in the […]
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Why bad customer experience matters and Avis does not try harder
This is about a recent customer experience I had with Avis which has cost them my loyalty. This is not just a rant, annoyed as I am. I’m capturing this […]
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5 usage and adoption heuristics for customer success
I wanted to capture some simple rules of thumb that I could use to easily remember the top line influences on my work in customer success. I created a doodle […]
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