Sources
Harvard Business Review: The Key to Happy Customers? Happy Employees
Josh Bersin: The Massive Market Impact of Microsoft Viva
Google Trends
More here
Tag: experience economy
How to measure value for customers
This is a worthy challenge I’ve grappled with before, just check out my posts under the metrics tag. The other day I got my hands on a recently published Forrester report with the same title as this post. I cannot share the report for obvious reasons but this is my review of the highlights of the report which does share some details.
Continue reading How to measure value for customersCloudy with a chance of churn and how to retain your SaaS customers
One of the first things a customer will question in a downturn, is where they can cut or reduce recurring payments or OPEX. They will look for any reason, rational or otherwise. Licensing commitments aside, if you are a SaaS business and have been doing your job well, they should find only reasons to stay. Going forward, you can also do things to keep them committed.
Continue reading Cloudy with a chance of churn and how to retain your SaaS customers
