InnerVentures

  • Customer success operations – some answers

    I was asked by Brook Perry from ’nuffsaid if I would be interested in contributing to an article she was working on with others to get feedback on a set of questions covering customer success operations. Being close to my heart I agreed. I’ll update this post with a link to the article once it…

    Stephen Danelutti

  • Leading the right behaviours through metrics and new work models

    Metrics drive behaviour. Organisations also know that they can better manage, what they can measure. So if you want to change behaviours, look at the metrics you are using and how they are driving behaviours. You also need to look at the models and frameworks in which the metrics are contextualised and which drive them.…

    Stephen Danelutti